What to do when you breakdown....
Posted 2 Weeks Ago at 12.08 AM by NST
Hello All, Just probably opening up a whole can of worms here, but as an employee of a heavy duty tow truck company I was just wondering what resources you use when you break down and need a tow or road side assistance. For example do you go to your phone and google "semi tow", do you call your dispatcher and ask them who to use, maybe you call your dealer and let him steer you in the right direction. There are tons of different ways to get the help you need, I'm just wondering what people use most often so we can serve you all in the best way possible. ANy feedback, the good, the bad, and the ugly are all welcome here....Just be honest.
Total Comments 1
Comments
 |  As far as the company drivers go the first thing they would do when they end up on the side of the road is get on the Qualcom. Its just a keyboard with a screen that you can send msgs back and forth. They go streight to their dispatcher. Then the dispatcher would look up where the truck is and who they have that can come out and help. Or send it to the maintenance dpt. and they would do the work. Some times that is a company that they already have in the books to use and other times not. If I were a wrecker company I would call every trucking company I could find and give them my number to call first if one of their trucks breaks down in my area. If they have a choice they will go with the cheapest of course. The truck service company where I live has overcharged trucking companies so much that they are in the computer to avoid. No offense but alot of you guys see dollar signs when we break down. Good Luck. |
Posted 2 Weeks Ago at 01.18 PM by countrycruisers  |
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