Sprint has nobody to blame but themselves... Their customer service is just horrid... I know what I am talking about here.. I have been a Sprint customer over for about 16+ years..
They over bill you... You call and talk to some kid and of coarse you have to go threw them trying to add things to your line... several times (5) I ended up getting things added to my line when I said no thx... They get paid for it in 2 weeks and the kids are on summer break ext.. and in my situation I really wouldn't notice $5 more on my bill becuase it takes time for me to get my bill (had to start using the Internet to check)
Customer service when called would send you to 6 different people and you had to explain your problem 6 different times... ANNOYING
They are rude and if you don't add something to your line they could care less about your problem....
When I first started with sprint you had an issue you spoke to one person who took care of any issue you had.. If it was really serious you may of been transferred to special tech who could take care any problem........
And they would give you a $25 credit just for your hassle.......
I have seen them go bad then go good then now go REALLY BAD... I still have to argue with them about overcharge... they keep billing me for 2 months and then say well that normal they do that so it makes you 1 month ahead on your bill.. then I say well you billed me 2 month on so and so date so that make me 2 months ahead and you billed me on so and so date for 2 month and that makes me 3 months ahead right???? then they go auu auuu.....
Tmoblie customer service is like Sprint used to be.. I have some family members that have thier service and they treat them well... Any issue brought up and they always walk away with a credit or something like that just for the hassle....
So Sprint again you have nobody to blame but yourself...
I guess that's why the CEO of Sprint left....
And this
Quote:
WASHINGTON — Sprint Nextel and Clearwire said yesterday they are calling off their joint plan to build a national high-speed wireless network using WiMax technology, dealing another blow to Sprint as it struggles to regain its footing.
Sprint, based in suburban Reston, Va., has pitched WiMax as core to its strategy, touting it as a way to let customers surf the Internet on laptops, cell phones and other portable devices at speeds up to five times faster than current cellular networks.In a statement, it said it is reviewing its WiMax business plans, though it "remains fully committed" to the technology and is on track to make it available in Washington, Baltimore and Chicago by yearend.
The decision to cancel the partnership comes a month after Sprint Chairman and Chief Executive Gary Forsee resigned under pressure from board members and investors. Sprint, the country's third-largest wireless carrier, has lost more than a million subscribers over the past year as it struggles to fix network and customer service problems.Sprint and Clearwire signed a letter of intent in July to pool their resources to build the WiMax network, but the project fell behind schedule when an official deal was not finalized. The companies could not resolve the "complexities," Sprint said.Sprint said it expects to collaborate with Clearwire on other WiMax opportunities, such as roaming on each other's network.Forsee's $5 billion gamble on WiMax was harshly criticized by analysts and investors. The technology is considered risky because it has never been used to build a mobile network.
WiMax works similarly to WiFi, which allows people to surf the Internet when they are within several feet of transmitters. WiMax extends that service for miles.
Clearwire's shares fell 25 percent yesterday to close at $13.49 after the announcement. Sprint shares closed at $16.31, down 1.39 percent.
http://the.honoluluadvertiser.com/ar...711100330.html |
But sprint is also bidding for the 700Mghz along with Google...
So, possible a Sprint-Google team for the 700Mghz range...
This could be the reason for the dump of clearwire... 700Mghz range would be way more usefull and profitable.. Not to mention Google as partner...
Quote:
http://delifaks.blogspot.com/2007/07...fcc-table.html
After putting the highest bid on the FCC table for a chunk of the American broadband wireless spectrum, Google teams up with Sprint Nextel to develop a Web browser compatible with Sprint's new WiMax distributed network. In the race for US broadbands, Google is facing the DTV High Tech Coalition, composed of major US communications companies. However, Sprint isn't part of that coalition.
The Google-Sprint team is inspiring Verizon, who's turning its back on the DTV Coalition to join the Google's effort for a free wireless platform. This race is all about the WiMax, a broadband WiFi empowering all cell phone users. Sprint is plotting to create a national coverage by the end of 2008, in joint venture with Clearwire. Google, Sprint, WiMax, FTC, Clearwire: It's about to get dirty... The way we like it.
The plan is probably as follows: Sprint, the brand name says it all, is eager to invest in a faster more reliable wireless network. Jointly with Google, they are lobbying the FTC to acquire chunks of the country's broadband spectrum. So while Sprint and Clearwire are tying up together to fill up the holes of their coverages, Google's move towards the FCC is simply a way to block the bids (read comments of this post).
If no one overbids Google, but the FTC refutes Google's proposal, then the auction will be re-scheduled. The Sprint-Clearwire foresees to have the Wimax's network operational by end 2008. So by the time the auction will be relaunched, the WiMax network will be up and running.
On a parallel, Google is organizing the Google "Summer of Code", a gathering of students selected by the company, invited to Mountain View to write thousands and thousands of lines of codes about... We don't know. Students are given access to Google's source codes to play with them. Is it possible that this gathering will end up with a perfectly usable Google platform for wireless communications? I could bet on it.
So what's going to be the best scenario possible? Sprint-Google get the 700Mghz spectrum for $4.6 billion. Sprint-Clearwire turns on its WiMax network, powered by the recently acquired spectrum. Google is code-ready to be the free online browser, and Google Ad offers consumers to chose their telco service providers in an Adwords list. Sprint-Clearwire became the middle-men. And Google gets advertising revenues, as usual.
This business is huge,and a mere $4.6 billion will be paid back to Google in less than a year in ad revenues. It's no wonder that this business model suits consumers, and that Verizon is turning its back on the DTV Coalition to join the winners' team. Steve Wildstrom of Business Week pointed out (July 23rd 2007 print edition, Tech & You) that Steve Jobs has chosen AT&T for the iPhone because the phone browser is so good, he needn't spend any effort on providing a killer telco service (Apple didn't even go for the 3G technology, even though AT&T uses it).
Now maybe Steve Jobs knew about what was about to happen with Google and Sprint. AT&T is just a hole-filler. Imagine the iPhone 2.0 launching in sync with the release of the Sprint WiMax network. And that's going to be monumental, leaving all other T-Mobile and AT&Ts on the side of the road with their overpriced deals, slow-motion connection and obsolete partnering browsers.
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01.18.2008
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