Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

[cc194217]

Mark, i have a problem with my unit. the power button broke. i got the unit open and got it out. i cannot turn the unit off or i cannot get it back on. this is my second unit. the first one was dead out of the box. i really object to having to shell out another chunk of money for the map updates. i will have to replace this unit soon. i am pretty sure i am not buying any more Rand McNally products. Plus this unit is only 14 months old. i feel really screwed by this company. please let them know how i feel. and based on the comments i've read here, they are losing alot of otherwise loyal customers. not sure what i will buy but it wont be a Rand Mcnally gps, that's for sure. thanks.

I am checking on this.

Thanks,
Mark

[cc194217]

some times the back button in the uper right coner will not work tnd500

Two ways to recover -

1. On the boot up at the Accept screen. Just above accept look for the word {product}, tap around the "P" and you should see a screen alignment screen.

2. Main screen/preferences/device/screen alignment.

Thanks,
mark

[cc194217]

I bought a TND500 and the power cord had a short at the end that plugs into the GPS... i was stuck without a way of charging the unit while on the road... then got to looking into it and realized my car charger for the Blackberry i had worked perfectly.... The power cords that RMN includes with GPS is WORTHLESS!!!! I have upgraded to a Droid phone so i continue to use the old charger from the Blackberry.

Watch any USB cable you use. The smaller USB end is a 5 pin. They do make 4 pin USB ends for DC chargers. If you use a 4 pin you will destroy the USB port on the TND.

Did you call for a DC cord replacement? They can ship to other places besides you house while you are on the road.

Thanks,
mark

[cc194217]

Unfortunately, I need to give a heads up report on the update chip being sent out to fellow canadians- if the price for the chip alone is causing some consternation, not only will the high courier fee be a further concern, bringing the cost to about $97 cdn wait till you get the UPS brokerage fee an extra $43+ ! Forget it. I'm not paying that; this total cost is almost half that of a brand new truck gps- which I would need in event of a malfunction with the Rand unit I already have.

Rand does not set the rate of currency for countries. It is true the Canadian dollar is higher.

Do you not have friends in the USA you have it shipped to? Do you make trips into the USA?

I am sorry the rates for a product going accross the border is so high, but Rand does not set the rates.

I was not happy I had to pay double the price of a dinner while in Canada, but either I eat or not eat.

I sometimes receive FedEx for a Candian friend of mine, since his phone company will not ship to Canada.

Thanks,
mark

[Raamman]

Rand does not set the rate of currency for countries. It is true the Canadian dollar is higher.

And therefore the cost should be lower in Canadian dollars, correct ? ( the complaint is not regarding present exchange rates, so this point is moot)

Do you not have friends in the USA you have it shipped to?

Me friends ? I hardly have any here, but that is my problem and not an issue, thank you for the suggestion though.

Do you make trips into the USA?

I frequently make trips to the states; love the country and folk I've meet there too- the States is a nation and Americans a people that has be maligned far beyond what is reasonable- regardless of global political affiliation.

I am sorry the rates for a product going accross the border is so high, but Rand does not set the rates.

But Rand could have provided an option, I frequently ordered bicycle components from the states which I had shipped via US Postal Service - I have not had a single issue with them. The last package that I recieved from the states via UPS after I paid the astronomical brokerage fee I discovered my cc had numerious unauthorized charges and had to be replced. I would be a fool to trust paying the fee by cc again.

I was not happy I had to pay double the price of a dinner while in Canada, but either I eat or not eat.

Point being ? tit for tat ? that I have to eat this chip ? I am just saying, all things considered, the money would be better spent towards a back up unit instead.

I sometimes receive FedEx for a Candian friend of mine, since his phone company will not ship to Canada.

Thanks,
mark

I appreciate Rands interest and presence here on this forum and the product itself. I am just think by voicing my experience with this new chip I can help fellow canadian truckers make a more informed decision and perhaps encourage Rand to provide better options.

Thank you

[jrotra]

hey mark , I would like to know if you caan send me the procedure to repair my 700. after updating I lost my travel centers. b 04t7e 988467 Thank you

[cc194217]

And therefore the cost should be lower in Canadian dollars, correct ? ( the complaint is not regarding present exchange rates, so this point is moot)


Me friends ? I hardly have any here, but that is my problem and not an issue, thank you for the suggestion though.

I frequently make trips to the states; love the country and folk I've meet there too- the States is a nation and Americans a people that has be maligned far beyond what is reasonable- regardless of global political affiliation.


But Rand could have provided an option, I frequently ordered bicycle components from the states which I had shipped via US Postal Service - I have not had a single issue with them. The last package that I recieved from the states via UPS after I paid the astronomical brokerage fee I discovered my cc had numerious unauthorized charges and had to be replced. I would be a fool to trust paying the fee by cc again.


Point being ? tit for tat ? that I have to eat this chip ? I am just saying, all things considered, the money would be better spent towards a back up unit instead.


I appreciate Rands interest and presence here on this forum and the product itself. I am just think by voicing my experience with this new chip I can help fellow canadian truckers make a more informed decision and perhaps encourage Rand to provide better options.

Thank you

Did you ask them to ship it another method? I ship things to my testers all the time and almost no customs is paid. But, it is in the way you mark the Invoice that goes with the shipping doc.

Do you ever come through NC? If so ship it to my house and I can get it to you.

Just trying to say RM has no control over border customs and their charges...

Thanks,
Mark

[cc194217]

hey mark , I would like to know if you caan send me the procedure to repair my 700. after updating I lost my travel centers. b 04t7e 988467 Thank you

E-Mail me your E-Mail. If you send it before the morning I can send it to you the procedure, else you will have to wait to tomorrow night. I am at a RV Rally.

Thanks,
Mark

[Mortar Man]

With all the issues that are arising I'm scared to plug mine in for updates
I got updated bout 9-10 days ago but scared to at this point ...

[Raamman]

Did you ask them to ship it another method? I ship things to my testers all the time and almost no customs is paid. But, it is in the way you mark the Invoice that goes with the shipping doc.

Do you ever come through NC? If so ship it to my house and I can get it to you.

Just trying to say RM has no control over border customs and their charges...

Thanks,
Mark

You are too kind with your offer Mark; but as it is the chip is still in the hands of ups and will be on it's way back, and I have determined to follow my own advice and put the money to a backup unit instead. Rand did not provide any alternative option for shipping, nor did they state in advance that ups was the courier service to be employed. Thank you for all your help here on the truckers report.