Dell deceived customers, judge says - Truckers' Trucking Forum

Cybergal · **^ Top** #1 05.28.2008

Dell deceived customers, judge says

5/28/08

Quote:

NEW YORK (CNN) -- Dell Inc. deceived customers in a massive "bait and switch" scheme to increase sales of its computer and electronic products, a New York state judge ruled Tuesday.
State Attorney General Andrew Cuomo sued Dell in 2007 on behalf of hundreds of customers who claimed that the electronics company lured them into buying products with promises of attractive deals and promotions.

In reality, the lawsuit alleged, most customers were denied or misled into believing that they had been approved for low interest or financing rates.
The lawsuit also accused Dell of depriving customers of technical support that they were entitled to, in some instances, by pressuring them into performing repairs on their own or subjecting them to long wait times on the phone.

Watch Cuomo detail the complaints »
In a 26-page decision, Supreme Court Justice Joseph C. Teresi found in favor of the consumers.
More.................... http://www.cnn.com/2008/US/05/27/del...uit/index.html

rookietrucker · **^ Top** #2 05.28.2008

I could talk either way on this ruling since I worked there for many years.My stint in sales was at the very end of working for dell. I only worked sales for a couple of months to see how the mechanics of it was working. My primary job was a dell certified technician.
The company sent out bulk mail promising 0% interest free. What most consumers failed to read was the small print. Your credit had to be excellent to receive the 0% interest free. Just like the auto makers when they offer the 0% interest free. Though I will admit, it is a good tactic if you want to make the phones ring. You always knew when these were hitting the mailboxes. Nearly half of the consumers that called, never qualified because of poor or bad credit. We never seen any of the credit reports, it was done by a third party of dell. This is probably where dell is in trouble. Some people disagreed and have said they had good credit. Some I believed and some I could tell they were lying. Some were plain stupid for even calling.......

Thread Tools
Show Printable Version Email this Page
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Trucker Forum	Replies	Last Post
Dell XPS laptop series W/BUILT IN SPRINT BROADBAND CARD	rumbarrel	Electronic Connection	13	09.05.2008 11.36 AM
can you steal your company's customers?	im6under	Ask An Owner Operator	15	01.27.2008 01.46 PM
Empties Customers' E-Mail Accounts	Cybergal	News - NON Trucking News	1	01.24.2008 05.11 PM
Sprint Gives 1,200 Customers The Boot	WiseOne	News - NON Trucking News	6	07.10.2007 05.44 PM
Just ordered a new DELL	roadkill439342	Electronic Connection	4	07.06.2007 10.53 PM

Truckers' Trucking Forum/Message Board - The Premiere Truck Driver Forum

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)