I ran down to Charleston WV last night - and then back home..

total run time was 10.7 hours...

The hitch was that I had to stop at a customer on the way down and drop of a trailer.

(your gonna love this one)

I left Cincy on time (18 minutes early actually) and arrived at the customer not having stopped for ANYTHING except red lights...

It was 10 minutes past 5pm....

A lady come running across the parking lot screaming at me that they did not take inbounds after 4pm!!!...

I smiled and said that was fine - I also said that there must have been some confusion on the delivery time and that I would sign off on the bills for here - and take the trailer to our Charleston terminal where a city driver could deliver it tomorrow during their "open hours"...

she freaked out and screamed again that she could not take a delivery after 4 and that I was supposed to have been there at noon (I had not even received a work call at noon - and was still at home asleep) ....

OK I said again (and keep in mind I have a complete calm about me around customers that is 99% neutral) so I said again OK here is the number to the Charleston terminal - they will be in at 7a.m. please call them and they will have a city driver bring it out to you quickly....

she stared at me - COMPLETELY enraged...

and screamed WE DO NOT TAKE DELIVERIES AFTER 4pm!!!!

I handed her the phone number and said thank you... put the truck in gear and started to pull off when she then screamed

PUT IT IN DOOR 3!!!!



I hope she feels better that I now know her policies and rules...





(faster than a speeding 60 mph bullet)