Qualcomm mcp100 can't input/frozen

not sure if the experienced truckers spot is the best place for this one but i need to hear from anyone with more experience with this POS box than I have......

cannot input and the touch-screen is inoperative.

sure it talks. no, it has NO mastery of the english language. I had to call the receiver just to get the name of the street they're on becuase the q/c couldn't pronounce 'westgate parkway' in anything that sounded like english.....

i can't scro\ll beyond what appears when the screen comes up. i can toggle between the different functions, messaging, hos ect ect but can't scroll the screen and can't touch to input anything. it's just frozen.

i can't get directions to the customer.....which leaves me relying on gps which almost wrapped me up in a spot i couldn't get out of in downtown smalltown bfe deleware today. i can't log off of line 3 so it's going to have me in violation of hos in just a couple of hours.

dispatch / dm has been no help. he doesn't seem to think it's such a big deal. well, he didn't have to make that turn from the goat path onto the one lane street today either. i wonder how he'd like it if they took his computer keyboard away and told him him still had to do his job.....

'that's why you have paper logs in the truck'.....yeah, and don't get me wrong, i'd RATHER run paper....but the downside is I can see where i'm picking up, but can't scroll the screen to see where i'm delivering.....and so far the voice in the box hasn't really spoken anything that sounds like intelligble english.

anyone have this problem before? any way to reboot or reset or otherwise make it play nice with me? or is it just fried and do i need to take it on to the shop (which i suggested doing today but kinda got the idea that wasn't the idea they were looking for)

any suggestions would be appreciated. otherwise, it's only monday and it's going to be a looooonnnnnggggg week if i have to try and decipher qualcomm english all week.

thanks

 

okay so here's the fix if you have the right bit in your tool box and will keep you from going under the bunk to the main box lol.....

flatbedder ahd the right answer just more than one way to go about it......it's a ####### computer after all so it had to be rebooted.....

i pulled the two screws out of the back of it and unplugged the connection from the back of the unit and left it laying in the floor for about 30 minutes, plugged it back in and it works. sure wish i'd have thought of that this morning.

and thanks for the support number, will definately keep that and try it if something goes down on it a reboot won't fix.