Rookie reaching out for help and wisdom...

Discussion in 'Experienced Truckers' Advice' started by cmc308, Nov 30, 2012.

  1. cmc308

    cmc308 Light Load Member

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    Oct 24, 2012
    Houston, Tx
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    I need some help understanding some facets of truck driving. I have been solo now since November 7, 2012. It seems that I have already drawn some negative attention from my employer due to my inability to get everything "picked and dropped" on time. I am driving as hard as I can to make my pick ups. However, I am simply not being allotted enough time to arrive for my picks and drops?
    Case in point #1:
    I made a drop in (Texas) that consisted of significant onsite delays in unloading. Subsequently, I was dispatched to another location in (Texas). The drive, according to any map (internet, gps or Truckers atlas) put the travel time at 4 hours and 50 minutes with no delays. At the time of my departure, the commute would make my arrival time 4:00 pm if no delays were encountered? Dispatch informs me that I must arrive by 3:30 pm. (I did manage to arrive at 4:25 pm with only a minor delay behind a permit/escort load on a two lane highway, Not my fault in my humble opinion).
    Case in point #2:
    With the load on my flatbed, I made my way to the delivery point. I followed the instructions provided me, to the construction site. I verified these travel instructions on 2 separate gps units, a truckers atlas, as well as a phone call to the receiving party where I received further defined arrival directions. Turns out the spoken directions were incorrect. The gps units and truckers atlas got me to the construction office with ample time (52 minutes) to spare, but not to the site where my load was to be received. The unload site was another 6 miles away with a top speed of 15 mph and multiple delays/stops due to construction equipment traffic. Not my fault in my humble opinion? So, another strike against me.
    Case in point #3:
    The aforementioned drop consisted of a 6 hour on site delay to be unloaded. I had already received a new dispatch for a follow up load that did not have any mention of a "pick up cut-off time"? I remained in constant contact with the dispatcher to inform them of my troubles with on site delays? Dispatch never once mentioned a "cut-off time" for the load that was to follow. Once finally unloaded, I was in severe need for fuel, so I proceeded to the "approved" fuel stop and began taking on fuel. This occurred at 2:45 pm. I received a text approximately 5 minutes later stating that I had to be at my next pick up by 3:00 pm. The next pick up was 45 minutes away. Even if there was no traffic, the commute would have taken a minimum of 30 minutes by four wheeler. Needless to say, I did not make it. I arrived at 3:45 pm and I was turned away by the security guard at the gate stating, go home, come back tomorrow. The security guard asked if I was aware of the cut-off time? I respectfully said no sir and I presented my dispatch form showing the security guard the dispatch information provided me (with no cut-off time information) and apologized, informing him that this was my first visit to this facility and I would try to do better. So, another strike against me.

    My thoughts:
    I am driving as hard as I can. However, I am trying to drive as safely as I can. I am at a loss on how to protect myself against this negative attention that I am beginning to receive? There are just, so many hours that I am able to operate before I fall over from exhaustion trying to drive and make these "picks and drops"?
    I am finding myself unable to stop to eat or use the restroom? I have to run at a dead sprint to go take a bathroom break or I have to just pull over and go to the restroom as quickly as possible between the truck and the trailer, then start jamming gears again up the governed speed of 65 mph?
    I am reaching out for advice and wisdom on how I can improve and how I can conduct myself professionally in resolving this matter. Please, please! do not construe my statements as "whining or complaining"? Even though I guess it really is just whining and complaining...?
    I really want to improve, however, if this current environment is not conducive of allowing me to operate safely, then, I feel that I have another decision to make.
    The only part of this job that is troublesome to me is, the arrivals? Everything else is manageable.
    I am starting to think that I have stepped into something that I may never be able to fulfill. By the way, I do not work for some "evil" "mega carrier". I work for a small, private family run trucking operation. I have since started a little research on the company and discovered that they have a reputation for operating under "fatigue" as stated by the FMCSA on the "SAFER" web site. That discovery has helped to resolve a lot of confusion on my part, as to how the other drivers are making their "picks and drops" on time?
    The sad thing for me in this matter is, I am making "great money"! The pay is far greater than any rookie I have heard of making when just starting out. However, I am nearly to the point that, I am willing to make less money in order to operate safely and protect my record? Whats even more sad? I have only been solo since November 7th and I am already in a negative spotlight.
    I am really feeling very frustrated and not sure how to reconcile this with myself. I am very willing to accept responsibility for any deficiencies on my part. I really like the work! I really want to eventually find myself doing "heavy haul" work. However, if I am unable to get the much needed experience and make my employer happy? It may be a futile effort.
    On another note, I prefer not to discuss openly, the name of the company that I work for, due to the fact that they are a "private, family run operation". If it is determined that action is in order by way of advice or suggestion? I prefer to do it professionally with the FMCSA. I do not want to use this forum to "berate" this company openly. I must protect my ability to find other work if this current employment "falls through". I am at the mercy of their "pen strokes"? If they choose to deliver "ugly" words about me... there is little that I can do to protect myself. I do not want this to be the "first and last stop" in my trucking career.
    I really look forward to hearing some advice. Thanks in advance.
     
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  3. EZ Money

    EZ Money Road Train Member

    That is a tough spot the company has you in.
    Usually i would say tell them to stick it and find another job but with just weeks of solo experience that will not be easy.

    Have you set down with the boss and explained the time crunch they have you under is just not possible?

    I drive for a small private carrier and find that just a closed door meeting one on one with the owner can be a good practice.

    I would not pull the DOT into the mix. It could hurt your career too.
     
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  4. gokiddogo

    gokiddogo Road Train Member

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    Leave the DOT and FMCSA out of it. Ask other drivers how they are managing it. You haven't even been at it for a full month yet. You may have only had a few "trips from hell" as I like to call them. Give it more time and see how it pans out. If you are being scheduled so you have ZERO time to sleep you need to address that. Doing LTL work your dispatchers should be giving you more of a window to have your deliveries done. The reason you are making good money is because the company is making GREAT money with the way you are operating. When LTL company gets the reputation for picking and delivering the next day, they get good rates on all of it, and steady work for it. The problem is the hammer will drop on the driver when either an accident or the DOT shows up and says all your money is now theirs.

    Also consider this. Companies that have high CSA scores for fatigued driving are already under the microscope of the FMCSA. Some of the worst offenders may be forced onto Elogs. It sounds like the company you are driving for are asking you to more than just bend the rules a little here and there to get the job done, but be ###### all the HOS rules. They are the ones that SHOULD have mandatory EOBRs, at least until they clean up their act.

    Bottom line though, give it some more time. I would say 6 months if you can handle it. At minimum, 3.
     
  5. pokerhound67

    pokerhound67 Heavy Load Member

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    Oct 30, 2012
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    well, i agree with you in all of your examples...NOT your fault. closest to your fault is number 2, but if you called and verified directions, what else can you do? it happens to all of us once in awhile. the other ones were poorly dispatched to begin with...ive been there as well...tell em "still not unloaded" over and over, and they dont manage to look at the cut off time on next load til its too darn late. then blame you? i think not. thats one thing my companies never did with me, but then i ALWAYS told em when id be there and always used qualcom to verify so they couldnt come back later and tell me i hadnt given them the info. sounds like you a. have had a serious run of bad luck, or b. they cant dispatch worth a ####. at one month its really hard to tell which, just as you make a mistake here and there, even good dispatch cant do it perfectly. stick with it....6 months to a year and youll know how good/nad they are, and will have the experience to go somewhere else if need be. but ALWAYS be in contact with them when things go awry, whether its your fault or not. i get dispatches all the time that says be 100 miles away in 60 minutes...i never even accept the load without calling fm and telling them when i CAN be there.
     
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  6. cmc308

    cmc308 Light Load Member

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    Oct 24, 2012
    Houston, Tx
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    This is where it becomes "hairy"? There is a prominent communication barrier. The owners are of Hispanic heritage and speak broken English. I acquired this job through an english speaking friend who is married into the family. Most of my communications take place by way of translator. So, sitting down to "closed" door meeting comes with great difficulty. The friend who "got" me the job, is acting somewhat as an authority figure making gestures of displeasure in my performance. It is noteworthy that he is in no way affiliated with the company other than him marrying into the family. So, as you can see, it is a strange situation. Other than that? I love the job. I really want to stay!
     
    Last edited: Nov 30, 2012
  7. cmc308

    cmc308 Light Load Member

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    Oct 24, 2012
    Houston, Tx
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    I certainly do not want to bring any regulatory authorities into the mix. It is farthest from my intention. my goal is to get advice from you guys and try really hard to improve. I think it is a shameful thing that I am not even a month into this gig and I am already falling on my face. I have to restrain cuss words at my disgust! I really like the work! I really want to stay beyond three months, beyond 6 months? I would not mind staying indefinitely? However, I just feel like I will have to do things that are not within proper operating guidelines to achieve this? As I eluded to in the previous post regarding the different opinion inflections by the popcorn gallery? It is a much tougher social environment than it is a working environment? Although, being dispatched as though I was driving a hot shot rig is fairly tough as well?
     
  8. cmc308

    cmc308 Light Load Member

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    Oct 24, 2012
    Houston, Tx
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    Job from hell? Yes! I agree with that statement completely. And I am not going to give up based on those loads alone. It is the open displeasure that is expressed that has me worried. I am not sure who looks more panicky? Me or the company? I mean, really man! I have only just started! Let me get acclimated before any expression of displeasure is brought up? It is obvious that I am driving my fargan ##### off? Isn't it?
     
  9. Okieron

    Okieron Crusty Okie

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    I personally would hold on a little bit and see what is gonna happen. maybe your just on a bad run. we have all had them sometimes weeks go by and you think you need to just quit because you can't land on time. then it changes again. so settle in keep good records ! and see how it pans out. I know spanish pretty well and my wife is fluent and sometimes it seems as though they are not happy when in reality they are just making suggestions.
     
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  10. pokerhound67

    pokerhound67 Heavy Load Member

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    didnt say you should bring regulatory into it...was agreeing that its not your fault, and as to rthe other part...not being able to communicate with your fm/dispatch? UGH!!! but theres nothing shameful about not being able to be on time when you are asked to do something that is physically impossible. make the best of it, and send messages when they want you to be somewhere at a time you cannot possibly make on time. im also sure that if other drivers answered honestly, most would say that a month into their first driving gig they felt more than a bit overwhelmed...like they were falling on their faces. i still tell horror stories of my first SIX months... the trip to long island where i followed the directions on a sign that said "all vehicles over 12'6 take next exit" and ended up in brooklyn...knowing exactly what direction i needed to go and seeing sign after sign that warned 12'6 or 12'9...only to find out later that the signs lie in the northeast. the time i thought i had to avoid a toll road that was the most direct route (company paid for some tolls but not others) and ended up on a winding mountain in west virginia for hours...couldnt go faster than 10 mph because of the ridiculously steep grade going up...didnt dare go faster than that going down for same reason...finally got down the mountain and pulled over at a convenience store and proclaimed to the worker thank god thats over, and she first thanked me for not hitting the store (not an unusual thing according to her) and told me i was only half done...there are TWO mountains....ugh. thank god for paper logs, cause that day was definitely a "creative logging" day
     
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  11. OtatKen

    OtatKen Light Load Member

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    Jan 9, 2012
    Fort Wayne, IN
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    Man, sounds like you've been dealt some tough breaks.

    In my opinion, your friend who got you the job being the one who is communicating dissatisfaction with your job performance is extremely unprofessional on the company's part.

    It sounds as though they are asking you to run beyond HOS as well. It doesn't sound like a very professional company at all.

    If you are truly being pushed to run that hard, you need to look for another gig.

    You said you pull flatbed, could some of your delays at shippers be the time it takes you to secure the load? I started flatbedding a year ago and it took me all of 2 hours to secure & tarp a load, now I can knock it out in about half an hour. It took me about two months to really get into a routine that worked for me, don't let yourself get frustrated.

    Regardless of what anybody says, driving truck is NOT an easy job, it takes time and patience to master. I only know enough to be dangerous after a year behind the wheel, so you can't possibly be expected to have it down after only three weeks and your employer should know that. Shame on them for pushing a rookie like that, that's how people get killed.




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