Calling drivers

Discussion in 'Freight Broker Forum' started by chilly_willy, Apr 16, 2015.

  1. chilly_willy

    chilly_willy Bobtail Member

    14
    3
    Apr 16, 2015
    0
    Just became a freight broker recently and want to know how drivers feel about getting updates on their locations. I have to make sure my customer's shipments are on track, but don't want to have to constantly bother the drivers about their location. Any suggestions?
     
  2. Truckers Report Jobs

    Trucking Jobs in 30 seconds

    Every month 400 people find a job with the help of TruckersReport.

  3. icsheeple

    icsheeple Trailing the Herd

    2,548
    2,550
    Nov 1, 2013
    Kansas City, KS
    0
    My favorite is email. I hate having to call brokers just to give a status update.
     
    LGarrison Thanks this.
  4. Freddy57

    Freddy57 Road Train Member

    1,730
    8,231
    Nov 29, 2013
    Mount Vernon, MO
    0
    Ditto for me...it takes less time and can be done when it is convenient. Brokers calling usually call at bad times like when I am in the middle of traffic and can't take the call anyway.
     
    jesse0711 Thanks this.
  5. icsheeple

    icsheeple Trailing the Herd

    2,548
    2,550
    Nov 1, 2013
    Kansas City, KS
    0
    Or when I'm sleeping and forgot to silent the ringer...
     
  6. blairandgretchen

    blairandgretchen Road Train Member

    12,001
    60,366
    Dec 9, 2011
    South west Missouri
    0
    I usually pre empt the broker call by calling when loaded, end of the day with ETA, and final out.

    Agreed, often times the broker call is a bad time to be answering the phone. Not their fault, just the nature of the business.
     
    PSUMoose and dannythetrucker Thank this.
  7. damutt

    damutt Road Train Member

    1,126
    370
    May 6, 2013
    0
    i might call when loaded, and when i drop, dont want to hear from you at all, no offense, will give broker an ETA when i leave site.
     
    jesse0711 and Dreamboat Thank this.
  8. GenericUserName

    GenericUserName Road Train Member

    1,543
    13,065
    May 17, 2014
    Santa Monica, CA
    0
    I dont answer phone calls from numbers i dont know and i silence my phone EVERY night before bed.

    If you text me thats the best method in my opinion.
     
    Last edited: Apr 17, 2015
    jesse0711 and Badmon Thank this.
  9. OOwannaBE

    OOwannaBE Medium Load Member

    575
    372
    Mar 12, 2015
    Nashville, TN
    0
    Some brokers just tell me to call or text once im loaded and to contact them if there are any problems or delays in arriving to the receiver. Then to contact them once I am empty.
     
    jesse0711 Thanks this.
  10. Numb

    Numb Crusty Curmudgeon

    3,367
    6,522
    Jan 30, 2012
    Charlotte, N.Carolina
    0
    I love the ones that wake you up at 0200 2 wks after the loads been delivered.

    also had them call 4 times a day, real pain.

    why do you need to be updated 3 times a day? TQL

    bored?

    if you deal with drivers that need their hands held all day, try a better carrier.
     
    Joetro, kimbosa and blairandgretchen Thank this.
  11. gokiddogo

    gokiddogo Road Train Member

    8,775
    14,727
    Mar 5, 2012
    Ontario Canada
    0
    I email you my location at or before 8 am daily. If you need to worry about me I will let you know. Otherwise leave me alone. No news is good news.
     
    kimbosa Thanks this.
  • Truckers Report Jobs

    Trucking Jobs in 30 seconds

    Every month 400 people find a job with the help of TruckersReport.