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Shippers and Receivers

Discussion in 'Freight Broker Forum' started by chilly_willy, Apr 27, 2015.

  1. Apr 27, 2015 #1
    chilly_willy

    chilly_willy Bobtail Member

    14
    3
    Apr 16, 2015
    0
    Okay I have had some of my drivers tell me about being mistreated by one of my shippers/receivers and I would like advice about how to handle it. I obviously want to have my drivers back but I would like to address the issue without jeopardizing my relationship with my customer. Also, what are some of the questionable things that you have experienced with some shippers and receivers?
     
    chilly_willy, Apr 27, 2015
    chilly_willy, Apr 27, 2015
    #1
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  3. Apr 27, 2015 #2
    passingthru69

    passingthru69 Road Train Member

    8,740
    34,845
    Jul 12, 2009
    davenport,Ia / ratchaburi, thailand
    0
    What kind of mistreatment??
    Let's start there first. Then we can all jump in and say dump the driver or the shipper. lol
     
    passingthru69, Apr 27, 2015
    passingthru69, Apr 27, 2015
    #2
  4. Apr 27, 2015 #3
    chilly_willy

    chilly_willy Bobtail Member

    14
    3
    Apr 16, 2015
    0
    Nothing unforgivable but I have gotten numerous complaints about this one shipper of mine and a couple of my regular drivers refuse to take go back. Maybe its no big deal I just think I need to have my drivers back in these sorta situations.
     
    chilly_willy, Apr 27, 2015
    chilly_willy, Apr 27, 2015
    #3
  5. Apr 27, 2015 #4
    dannythetrucker

    dannythetrucker Road Train Member

    2,856
    4,032
    May 26, 2011
    everywhere, man
    0
    yes, and do it right away
     
    dannythetrucker, Apr 27, 2015
    dannythetrucker, Apr 27, 2015
    #4
  7. Apr 28, 2015 #5
    double yellow

    double yellow Road Train Member

    5,946
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    Aug 28, 2011
    State of Jefferson
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    What is the complaint? Just a jerk or is it something worse?

    How important is the shipper to you? How important is the driver?

    Would giving the driver a $50 "sorry you have to deal with this #######, but he is important to our company" bonus make sense?
     
    double yellow, Apr 28, 2015
    double yellow, Apr 28, 2015
    #5
    blairandgretchen Thanks this.
  8. Apr 28, 2015 #6
    Allow Me.

    Allow Me. Trucker Forum STAFF Staff Member

    10,367
    11,207
    May 28, 2009
    Rancho Mirage, Ca.
    0
    Yeah, some shippers/consignees are rude. It could be the security grunt, or a forklift driver or the office girl behind the bullet proof glass ! But, consider all the stuff they put up with daily from not-too-smart drivers showing up. So it works both ways. Your drivers need to deal with it just as they deal with traffic/police agencies/weather/breakdowns etc. That's trucking. Is there anyway you could tag along with a driver for the day to see firsthand what they're complaining about ?
     
    Allow Me., Apr 28, 2015
    Allow Me., Apr 28, 2015
    #6
    blairandgretchen Thanks this.
  9. Apr 28, 2015 #7
    blairandgretchen

    blairandgretchen Road Train Member

    12,046
    60,628
    Dec 9, 2011
    South west Missouri
    0
    When we worked at Freymiller, the son would do exactly this - grab the load from the yard and show up himself, dressed as a driver - to see what transpired, if there had been complaints about a receiver. Good advice.
     
    blairandgretchen, Apr 28, 2015
    blairandgretchen, Apr 28, 2015
    #7
    Lite bug, double yellow, rexmanno and 1 other person Thank this.
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