Hauling ice cream out of Pendalton and driver sat for over 7 1/2 hours. He had his reefer set for over 4 hours prior to showing up and when he walked in the door the dock supervisor told him they were way behind. To get in line and it would be a while because he had a lot of people quit. They never opened his door or checked his temperature. When we billed for $150 detention they denied saying the reefer wasn't cold enough. Wouldn't they have told the driver if they checked it? Bunch of lies to keep from paying the extra and I'm not sure what to do about it. Landstar basically told me my driver was not telling the truth because the plant said he wasn't cold enough. Any ideas on what else I can do for my driver besides not haul it again?
Detention Denied
Discussion in 'Landstar' started by RP007, Oct 17, 2014.
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As you know, Some of these shippers and receivers pull this kind of crap. I just wouldn't haul there loads anymore.
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Blame the driver is how this industry works.
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Yeah, it's just frustrating. The customer even signed the bill with the time the driver left marked on it. Haven't had any issues with Landstar before but when he told me he had to believe the customer I was little not impressed
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Customer service mythology says "the customer is always right". This is generally wrong, of course, but many companies (both trucking and non) consider this holy gospel. Sucks for you and your driver, but that's how it is. I would refuse their freight next time, unless the money is good enough for you to cover your driver's detention time out of pocket.
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Ever thought about calling the customer with a recorder on the phone or a rep from Landstar on the line to catch them in a lie?
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Be truthful with your driver, tell him detention was denied, but that you are going to throw him $100 for his trouble and frustration. If the driver is worth his salt, he'll appreciate the gesture, and you'll keep him happy. Trucks with no drivers = no revenue. Keep him happy and chalk it up as the price of doing business. Ice cream pays pretty well, if you booked the load without having an extra $100 wiggle room on it, thats on you.
Raiderfanatic Thanks this. -
how about have your driver document the temperature from now on, take pic of the temp at arrival, and email it , make sure to take pics so it can verified he was at their location when pics taken. have the customer sign something with the temp verified.
it other words , leave nothing to chance , be proactiveRaiderfanatic Thanks this. -
This is what gets my goat.
I have never been able to subscribe to "the customer is allays right".
Especially wren they are wrong and it costs me money.
More often then not it is an individual who is incompetent or lazy and they hide their inept behavior behind a seemingly untouchable giant corporation.
Going above their heads just highlights the superiors lack of control and a weakness in their systems.
Not taking responsibility for their shortcomings and being dishonest in order to place the blame on to a supplier (trucker) is the easiest way because no one wants to rock the boat of a fortune 500 account.
I am however to old an grumpy to put up with too much BS anymore.
I am also lucky enough not to have to.
If my company or drivers are wrong we accept the consequences but if we are not I make a lot of waves.
Sure more often then not we don't get to many loads out of there after that , but hey if they don't want to accept responsibility and I don't want to accept their BS why go quietly.
Trucking Jobs in 30 seconds
Every month 400 people find a job with the help of TruckersReport.