Mercer

**REDD** · 05.19.2011

Ray....

Is trippak not finding the scanner? I ###### around with mine last night & it couldn't find the recommended trippak scanner. It kept defaulting to my printer. After several hours of ####### with it & determined that I was going to toss it out the winder.... I figured it out!!

Open up the trippak program. On the left menu, click on tools. Then click on scanning device selector. Another box will come up with a selection menu. Make sure you select trippak scanning 467. If it is on docket 467, trippak will not reconize the scanner.

**roshea** · 05.19.2011

Redd,

the proper scanner is selected. Drivers have been installed, reinstalled, etc. Program has been reinstalled.

Scanner not showing up as imaging device (anymore) in device manager. Shows as "USB 2.0 Scanner"

Software cannot connect to scanner, error says hardware issue. Attempted installation on two other computers and have identical error.

Original installation took just minutes and scanner tested fine. Leads me to conclude the scanner has developed a problem. Not very reassuring since these need to bounce around in a truck all day, every day.

**REDD** · 05.19.2011

Call 877-435-7876

That's what I ended up doing at 3 this morning.

**roshea** · 05.19.2011

and who am I calling?

**REDD** · 05.19.2011

Trippak themselves. They may be able to trouble shoot it over the phone.

**roshea** · 05.19.2011

worth a try, will do that now. thanks

**REDD** · 05.19.2011

I just scanned my first trip in.... 1 minute ago!

Let's see how past I'm paid!

**roshea** · 05.19.2011

yeah, i'm behind now. should have been paid two trips today. almost too late to get them in today now. waiting for call back for them to reflash the scanner, could be anytime today/this evening. leaves me kind of stuck in the house waiting on the phone now, so much for a day off. let's hope this works.

let us know if you get paid tomorrow. you should get your email statement today if that happens. good luck. thanks again for the phone #

**Magnum1** · 05.19.2011

Try mobile

Originally Posted by roshea

In Cab Scanning.

Picked up the "recommended" scanner while I passed through Louisville the other day. Installed drivers and hooked it up, all worked fine. Took a load to go visit my moms for a late mothers day visit. Put truck in local shop I use for some PM work. Get to house and scanner no longer working. This is not a good day. After wasting hours working on it, I am confident the scanner itself is defective. So now two trips and $5k in loads remain not sent in.

I sure hope others don't have issues like this. What I was looking forward to using has now become a useless boat anchor. Now to see how the company store handles return/replacement. We all know the issues of trying to get something sent to us while we are on the road. Another reason to buy from Best Buy, or WalMart, when possible.

For those interested, the scanner manufacturer's website is docketport.com, and it is the model 467. It is just rebranded for TripPak, and actually sold at a much lower price. About 180 on their website, and 125 at Walmart and on Amazon. However if I'd paid 125 at WM I would also have a replacement in my hands now, and load pay on the way to the bank.

So much for day 1 of scanning.