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Old 07.10.2007
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Thumbs down Sprint Gives 1,200 Customers The Boot
[ JACKSONVILLE, Fla. -- Hundreds of cell phone customers are being given the boot, accused of being too high maintenance.
Sprint-Nextel is disconnecting more than 1,000 subscribers on grounds the clients call customer service too often and make "unreasonable requests." ]

Read More Here >> News4Jax



WiseOne's Comments, Why didn't Sprint just do like Dell and hire a bunch of customer service reps from India so the customers could babble all they want and the morons wouldn't even understand them anyway, LOL...Just MHO

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Old 07.10.2007
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DANG! Iam glad I haven't called customer service much.

I don't get that either...they have a stupid computer that does most of the talking...I guess he needed to many updates or something!
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Old 07.10.2007
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LOL, yea, if we did that, we would have to ban THOUSANDS of members...JUST KIDDING, HAHAHA.
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Old 07.10.2007
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These folks called customer assistance 40 or more times a month. I say good riddance.
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Old 07.10.2007
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Quote:
Originally Posted by WiseOne View Post


WiseOne's Comments, Why didn't Sprint just do like Dell and hire a bunch of customer service reps from India so the customers could babble all they want and the morons wouldn't even understand them anyway, LOL...Just MHO
Sprint does that anyway. Ever try to talk to someone in Sprint CS that you can actually understand?
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Old 07.10.2007
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Originally Posted by Ronnocomot View Post
These folks called customer assistance 40 or more times a month. I say good riddance.
I see it the other way around. If a customer has 40 complaints per month, why are they still customers of Sprint?
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Old 07.10.2007
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Its sad to say I have had sprint for over 9 years.
They have terrable customer service. Its hard for me to believe any one would want to call and deal with the waiting and BS that is needed to deal with sprint.
The hard part that if you live near one of their company stores, and you go there to have the problem handled they have to call customer service just like the customer.
Still in the 9 years plus that I have been with them I dont think i call more than 5 times a year. Some years not at all.
I do understand the problem and agree fire the customer.
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