Originally Posted by New Driver

So if you are having problems with your DSR can you ask for a new one or is it a little more complicated than that.

Originally Posted by Unka_D

YES!!!! You can ask to be assigned to another DSR. However, as with anything, make sure you have you ducks in a row before you do. Keep notes of conversations and dates and times.

This proves to upper management that you're not just whinning but have a valid complaint or issue that needs to be handled.

All phone conversations between drivers and DSR's are subject to recording and if there is a problem, you have to be able to give dates and approximate times so management can retrieve those conversations and verify your allegations and reasons for requesting a new DSR.

Originally Posted by MO family man

This bears repeating so reread unka's response again...go ahead I'll wait...

Got it? Good. Document! If your beef is wait times on the next load when did you send empty call, when did next dispatch come out. If the beef is time to get an answer, when did you send the question, how long till reply? Unlike unka I don't call my dispatcher much, twice in the last 13 days. This means when I do call I have an issue and I expect him to fix it promptly. If he doesn't like my approach I will take my near perfect on time record and high utilization numbers to another board and pad that dispatchers bonus checks.

Originally Posted by Unka_D

YES!!!! You can ask to be assigned to another DSR. However, as with anything, make sure you have you ducks in a row before you do. Keep notes of conversatiions and dates and times.

This proves to upper management that you're not just whinning but have a valid complaint or issue that needs to be handled.

All phone conversations between drivers and DSR's are subject to recording and if there is a problem, you have to be able to give dates and approximate times so managment can retrieve those conversations and verify your allegations and reasons for requesting a new DSR.

Originally Posted by rumandcoke123

Trying to get a timeline here. Unk how long have you been an I/C. If I am right it should be over 18 months since you drove a roehl company truck.

Originally Posted by Cheryl

If you have one of the (what seems to be very rare) DSR that actually gives a damn about you, he is well worth the money. That is ~ the DSR that will got to the load planner when you get the load that will take you 500 miles in the opposite direction of your house when it time for you to head there and get it changed....the one that will make sure you get your requested days off, even if it means having to go to the LP 3 times to get the load right......the one that will change delivery/pick-up times based on what is going on where you are, without a snide remark or complaint.....The one that will actually send you back an answer to the question you sent him over the Qualcomm, even if it is 'I'm not sure, but I'll find out'......the one that makes it a point to call you, or have you call in when he senses you are having a difficult day, and then actually listens when you unload everything......the one that goes to payroll/maintence or whoever, to argue your case when something isn't right and gets it taken care of......the one that stays well after 5pm (at least 3 out of 5 days) to make sure his board is taken care of and nobody is left waiting until morning.....the one that will spend half the day on the phone trying to help make travel arrangements or just be there for the wife that needs to get to the hospital 700 miles away because her husband was injured and then spends the next 4 days, including the weekend, calling every few hours to make sure everything is ok.....the one that makes your job better on it's worst day.

And yes, I wrote that about 2 real DSRs at Roehl. I wish every DSR was like them, but they aren't and belive me you can tell the difference between the driver that has one and the one who doesn't.

Originally Posted by WonderingWhatHappened

I used to be a DSR at Roehl, and not to boast, but I was good at my job. I genuinely cared about my drivers, went out of my way to find good loads for them and get them where they needed to be (despite the myth, DSRs can look at planning screens and see what's out there). I also remembered birthdays, anniversaries and family functions - though not of much importance to some, it meant alot to others. I lived and breathed my job - if I wasn't scheduled to work, I picked up overtime hours and worked nights and weekends. I figured, if my drivers had to be working, I probably should be there to help them.

The moral of the story is this - Roehl does not want someone who cares - they want someone who does what they are told - I was fired just before the holidays after several years of dedicated work.