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Shippers & Receivers - Good or Bad Load O' Freight That Just Can't Wait. Had a good or bad experience with a shipper or receiver? Discuss grocery warehouses, lumpers, and anything dealing with pickups or deliveries here. Does that shipper let you park and sleep? Does the receiver FORCE you to get a lumper?

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  #1  
Old 06.13.2008
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Forward Air, Atlanta GA - 8 + HR to LOAD

Waiting over 10 hours for load to start being loaded.

They said they 'maybe' start loading around 3 AM.

This is SECOND time its taken this long to be loaded at Forward Air.
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  #2  
Old 06.13.2008
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Holy Crap...what did you pick up....Thats BS. Does your company pay you for the time ?
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Old 06.13.2008
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That can't be right. Forward Air brags in their ads about the amount of drop and hook they have.

Maybe they meant hook and drop...hook the drivers, and drop them at a shipper LOL

But, that would be 200 bucks for me
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  #4  
Old 06.14.2008
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No we don't 'technically' get paid for waiting, but in situations like this where the waiting has exceeded acceptable hours we can whine and get paid. Its not automatic though. We were loaded this morning around 9 am.

Thing that irritates me is they were riding us to be there for pickup ONTIME. Plus our empty trailer we had brought was taken by another werner truck before our actual trailer was loaded?
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Old 06.15.2008
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Quote:
Originally Posted by IROCUBabe View Post
Thing that irritates me is they were riding us to be there for pickup ONTIME. Plus our empty trailer we had brought was taken by another werner truck before our actual trailer was loaded?
Bold mine

THAT was why they wanted you there on time.

So far, I've been held up 4 or so and 8 hours for offloads. I don't (yet) mind the time it's taking to offload the product. What's getting me cranked is the yard/dock office sitting on my bills for multiple hours. That is not acceptable.

2 hours at a Target DC. 5 hours at a Sysco.

That's not time in dock. That's time between the green light (we checked - empty) and the time the dock office getting us our bills.
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Old 06.15.2008
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Lurchgs, That SOP for most places like food DC's......................figure a min of 2 hours for every load ans unload as a starting point. The longer you drive, the more you learn your companies customer load times. Once you know it makes the trip planning a bit easer.

Mark
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  #7  
Old 06.16.2008
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Yeah all the other forward airs are fine, but this one 2 x now 10+ hrs to load.

Annoys the crap out of me when dispatch is like.

ETA to loaded?

Are you loaded yet?

Whats the status of loading?

ETA to loaded?

DUDE LET ME SLEEP DAMNIT ILL TELL YOU WHEN ITS DONE.

/rant
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  #8  
Old 06.16.2008
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Lurchgs, That SOP for most places like food DC's......................figure a min of 2 hours for every load ans unload as a starting point. The longer you drive, the more you learn your companies customer load times. Once you know it makes the trip planning a bit easer.

Mark
Mark - absolutely. We'd both assumed about 4 hours total. The problem wasn't that we were unloaded in 3 hours. The problem was that the dock manager sat on our bills for multiple hours in each case. That did NOTHING but cost them money.

No, I'm not surprised, and I'm not particularly upset. I AM a bit annoyed because such blatant inefficiency does affect the cost of our goods. As I said, I've been at that end of the stick - and I know full well there is no good excuse for it.
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