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Originally Posted by woofless Hauling cars. Personally owned vehicles (POV's)...it's never the same when the shipper & reciever is just Average Joe Automobile and your pickup & delivery location is "anywhere the truck will fit" (provided you can get the vehicle off before the cops are called).
9 times out of 10 they'd expect door to door service. And when you explained that a semi truck can't typically fit in a sub/urban residential neighborhood, they'd haughtily inform you that "trucks go by my house all the time"....meaning, of course, the UPS man. You'd mention overhanging tree branches as an obstacle and he'd say, "There ARE no trees on my street".....when, of course, the entire road is shaded with old-growth oaks. About half the customers were extremely rigid & unwilling to catch a ride 5 miles to the nearest WalMart, so after trying all the standard, polite warnings about the size of my truck, I'd "try to get as close as I can".
This often landed me in awkward situations such as needing to back up for 4 blocks in the middle of Bel Air in order to get back to the interstate. Or offloading a Rolls Royce in the center turn lane of Santa Monica Blvd. Or once, against my better judgement, following an 87 year old lady's directions some 10 miles down a dead-end curvy, hilly road into her gigantic "preplanned" retirement community.....SURE that I was going to be backing out the entire way, only to have the SHOCK of my life...she was 100% correct- the cul-de-sac she lived on WAS designed as a truck turn-around.
Picked up a car in Beverly Hills- guy first got his Armani slacks in a twist when I told him I simply COULD NOT fit my truck into the driveway of the Beverly Hills Hotel where he was staying....even after he SAW my truck he still had the attitude that I was somehow decieving him. He actually said, "I still don't understand why your truck is too big. That driveway is the hotel's COMMERCIAL DRIVEWAY, it should fit." Same thing happened on the other end in Chicago when I again had to have a basic physics lesson with him- a 13'8 tall vehicle cannot fit beneath a 12'7 viaduct; no matter how much Crisco you use. We offered to deliver at a location just 5 miles from his condo on the other side of the viaducts. The guy's screaming pitch went higher than MY voice can go (I'm female) as he spit out something unintelligible, and he hung up the phone.
My boss- out of sheer spite for the number of times he'd been screamed at by this guy in 5 days- had me leave Chicago proper and drive clear to the Horseshoe Casino by the lake- a good 20 miles from this guy's condo....and take the car off there. I was to ignore the man's phone calls until I had the car unloaded. I was to inform the customer that he had 2 options- collect his car at the offered delivery point OR the car would be towed to the yard in Michigan and impounded for nonpayment with a daily storage fee tacked on to the overall bill. Oddly, he was very subdued when he showed up to claim his vehicle. Gave me no problems whatsoever.
That was a fun job. Unfortunately my boss was a major d-bag in more ways than one, and it didn't work out. |
I put in two stints hauling cars. The first one I wasn't smart enough yet to stay out of residential areas.
The second time I did it, I told the owner of the co and the dispatch right up front before I signed on the dotted line...... "I do not do residential pick ups or deliveries". Period, end of discussion. Any questions?
I told them not to even bother to dispatch me on one because I wasn't going to do it.
There are a couple reasons why I was that adamant. One of them has to do with Pittsburgh PA in the middle of the night in the middle of a snow storm. Just thinking about that one years ago still gets my heart rate up.