Mack service...wow

Discussion in 'Superior Carriers' started by david123abc, Mar 5, 2015.

  1. david123abc

    david123abc Heavy Load Member

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    Feb 2, 2011
    Augusta, GA
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    So I was delivering yesterday in Regina, and I get a message to call the terminal. Called the terminal and was told the truck was about to break down. I assumed they were joking around and meant I was due for a PM when I got to Markham. I was wrong.

    Apparently the truck detected a problem with the SCR system and contacted Mack, who then contacted Superior with the problem and location of the closest dealer. I had no warning lights on so I said I would try to get back into the states and get it to a dealer. Not 5 minutes later my message center says "SCR system fault. Engine will derate in <60mins".

    So I delivered the load and went to the dealership. They were closed so I just waited outside the gate. Checked in and they already knew why I was there and had the parts ready to go. I was fixed and on my way out the gate at 1630.

    Much much better than the experiences I've had at International.
     
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  3. Numb

    Numb Crusty Curmudgeon

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    Charlotte, N.Carolina
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    now that's freakin' unreal!!
     
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  4. 201

    201 Road Train Member

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    high plains colorado
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    Hi Numb, I agree. Sounds like the biggest crock I've ever heard. I'm sure someone got a new level on their house for thinking that system up. It probably shuts the truck down if you don't comply.:biggrin_25513:
     
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  5. Pharroh336

    Pharroh336 Light Load Member

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    Apr 4, 2013
    Parts Unknown
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    Will you at least get paid breakdown for that? Or are they saying it's routine maintenance? Pretty crazy how technology is being used. It sounds pretty helpful to me. Just my opinion.
     
  6. KANSAS TRANSIT

    KANSAS TRANSIT Road Train Member

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    Jul 28, 2011
    Glasco,Ks.
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    I think Mack's deal is similar to Volvo, I would consider a Mack as a new truck, but they REALLY need to upgrade their sleepers, the big condo is fine, but the 60" is just a sleeper, no shelf's, no closet, no back wall storage.

    As far as the breakdown pay goes, I don't care how you look at it, but I would much rather be "notified before hand and sitting at a safe place to get fixed ASAP, rather than sitting off the shoulder some where with hood up and staring at a 1500.00 tow bill.
     
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  7. TheGrimReefer

    TheGrimReefer Bobtail Member

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    Feb 11, 2015
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    Doesn't that worry you that THEY planned the problem? I mean they could have just flipped a switch on their end and shut your truck down.
     
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  8. 201

    201 Road Train Member

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    Hi GR, BINGO. Thank-you.
     
  9. TheGrimReefer

    TheGrimReefer Bobtail Member

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    [QUOTE="semi" retired;4490462]Hi Numb, I agree. Sounds like the biggest crock I've ever heard. I'm sure someone got a new level on their house for thinking that system up. It probably shuts the truck down if you don't comply.:biggrin_25513:[/QUOTE]

    Missed this!
     
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  10. TheGrimReefer

    TheGrimReefer Bobtail Member

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  11. 201

    201 Road Train Member

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    high plains colorado
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    I'm the most skeptical person on the planet. While some think this is great technology, and it is, to an extent, I feel it's nothing more than a ploy to bolster the service dept. and keep the money coming in. For the most part, cars and trucks are so much more reliable nowadays, they had to come up with something. I'm reminded of a friends van, that mysteriously, at 99,000 miles, all kinds of warning lights came on the dash and the van started running rough. To me, it was as if to say, something was/is engineered in the computer, ok, this guy got enough use out of this vehicle, let's make it a nightmare for him, and he'll buy a new car.
     
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