I may regret this... But ask someone on the inside!

I work in Customer Service, started in ECT dispatch.

What do ya wanna know? Ask me anything but be polite. I am always polite to you.

 

Most of the time, if the truck is not white, its a owner-operator.

 

Well this isnt exactly what I was looking for, but I am a former driver, though its been a few years.

Not really. In the mountains, pay attention to what you are doing, watch your speeds. But then, I was never really scared to drive anywhere. Cautious, but not scared.

 

This is a great question.

Most of my customers the information is accurate.

However, there are cases where this is not true. Here is how it works.

ABC Company says "I have freight to pick up at XYZ company. We want you to take it to our warehouse in New Jersey".

So we call the shipper and are given a time to pick up. Most times if we are given a window, it is accurate. However there are times when it is not.

My point is, the times are given to us by the customer, 99% of the time. In other cases, say a drop-and-hook, we are given a time that the load will be ready.

We dont come up with the times ourselves. If there are mistakes, its from the shipper or the customer. Not to say that mistakes are not made internally, but its usually the customer making changes. Which is also why you may see delivery or pickup times change.

 

Could be dedicated too, sure. I dont have a lot of experience with the dedicated stuff personally.