Swift shop run around is it real or just bs?

I have a rainbow of lights always on, it still runs so I keep rolling till next pm.

 

I guess I've been lucky with the shops.
Maybe it's because I'm a company driver, but I always thought that they gave O/O and L/O drivers priority.

I put my truck in at Inver Grove over my home time.
They did what I asked them to do, plus topped off the DEF and replaced my air/electrical lines.
And not with the plastic coiled garbage either. I got the good rubber straight lines, new hangers and all nicely wrapped up. They are much higher quality than the original lines were, too.

I've always been treated very well at Inver Grove.

 

I generally use the Martinsburg, WV shop when I need to have my truck checked out. If you're there when the shop opens, your truck is generally in a bay by noon. Their mechs seem to have a few more IQ points than the trained monkeys at the other Swift shops.

The down side is that the shop is in the middle of nowhere (as is most of I-81), and it's simply a shop/fuel point, not a full terminal. Driver amenities are a TV and a shower...

 

I've had my truck in there as well, with good and speedy results.

However, I was bussed there once to pick up a truck.
It had been sitting for some time. The batteries were dead and it was infested with stink bugs.
Less than a day on the road and there was a coating of oil all over the back half of the truck. It was a leaking transmission output shaft.
They had supposedly fixed it, and I ended up spending 4 days in a motel waiting for it to be fixed again.

To be fair, however, it was 'fixed' that time by an International dealer. The next time it was 'fixed' was at Denver, then the Salt Lake terminal. The time after that it was 'fixed' at Inver Grove during a home time, but was leaking again 30 miles down the road.
That was when I got REALLY fed up, and I took it back to Inver Grove. I told them to LOOK at the history, and that it wasn't just a simple fix of changing the gasket. The race HAD to be scratched, because everyone only wants to change a gasket instead of really inspecting the parts for other damage. It was not leaking through the gasket, but around it!
So they finally changed the housing and the problem was finally fixed.

As far as some things go, they are all just trained monkeys. And not just at Swift shops. The dealer misdiagnosed the problem as well.
And all it takes is to clean it, look at it, and run your finger around it. But it seems no one did that until I yelled at one of them.

 

Taking a L/O or O/O truck to a Swift shop is a CRAP SHOOT. The Columbus shop screwed my truck up so bad I had to limp to the local Freightliner shop AND pay for them to fix the Swift shop mistake. I've had the Phoenix shop do DOT inspections on my truck twice and both time they performed unnecessary "repairs" to my truck WITHOUT my permission. When I had the Phoenix replace the coolant in my truck they left it so low on coolant the truck shut itself down.

The tire shop in Phoenix is another story completely, the 2 times I went in to buy used tires they bent over backwards to help me and performed the work quickly AND to my satisfaction.

 

I owe you an apology ... on the Prostar, turn the key to ACC, press the cruise control "resume" and "on" at the same time and the display will show you active and past codes ... call on road and they can tell you what they mean over the phone.

There are Swift shops that will blow you off, because they know you can take outside ...