Pilot in New Braunfels TX, sold fuel with water in it.

Pilot does 30 billion in annual revenue~don't think they'll miss that million

 

...and that's just overcharging for coffee....

 

I got sand in my tanks twice from a local Holiday station. Both times the tanks where redone. This second time they finally went out of the way and completely relaced all the diesel tanks at said station.

Too bad my company was too dumb too chase there ### down for the new injectors and a complete in frame it cost them.

 

Out of curiosity, how did you come about the knowledge of these 40 other trucks with the same problem that fueled there the same day? That's a pretty neat trick unless Pilot was honest with you about the situation.

 

Well, when you consider they move 50-70 trucks/hour through the fuel pumps at a typical high-volume truck stop and that it takes time for the damage to occur, then more time for the dots to be connected, then more time for someone at the store to be confident they do have a problem ... I find it hard to believe they would continue selling fuel once they were sure a real problem existed, until they made a determination the problem was corrected.

My point is, if they did have a major water breach in their system that overran the filtration systems, if they only ruined 40 trucks, they were lucky. With these newer fuel systems today, an 1/8 cup water getting past the filter(s) can cost $4,000+ in repairs. But truck fuel filters should trap that much so there must have been A LOT of water get into their system to keep getting pumped up. No doubt there was a tanker dumping "fuel" there when and/or shortly before you guys fueled, stirring up the water/sediment.

Not sure if they had rain recently there, but in the very rare occurrence of a underground tank breach occurred, this will happen.

 

A question I have for the fuel haulers is do the lids on where they fill the underground tanks seal? I was wondering this last week after my area had heavy rains and the gas station parking lot was under about 4" of water, including the lids where the fuel truck hooks up. Are they liquid tight?

 

Most lids will not keep out water only debris and tires. The cap on the fill tube is what keeps out the water most of the time, but there are more things in the fill area that can leak.

 

Well it's good to know that pilot is taking care of the expenses and not trying to fight it. Things happen that are out of our control but as long as the guilty party admits responsibility and takes care of it I have no problem with it. I would add that if it happened to me I would also seek $500 per day downtime. Plus the cost of repairs that would make me a happy man.