Are there any Loadtrek EOBR users here?

We use loadtrek and let me tell you that it flat out sucks. Doesn't log you off a lot of the times. Sometimes when you log off it will automatically log you back on a few hours later. Nothing that dispatch can't fix but it's still a pain in the ### to call and ask to edit your logs.

 

The only thing I like about the loadtrek is being able to log onto the site from my phone or computer to check hours and whatnot.

Does your company send loads through load trek? That's another function that doesn't work most of the time.

 

Our company uses Loadtrek and we really hate it. I'm extremely nervous about using this product when the mandate comes into effect. The lack of support is beyond real. Considering we've already spent so much money on the system, replacement parts not including the man hours of having to contact support and with NO responses is terrible. We have so many problems we really don't know what to do.

 

O you get that from them also. We are constantly on the phone with them and they make me feel the same way also saying that our drivers must be doing something wrong, or it must have something to do with the way it was installed. NEVER ONCE admitting that the unit is a piece of crap.

 

Is that why you're never available when I call in.