I Just wanted to warn the O/O's about a radiator company that advertises in Truck Paper. The company is called General Radiator, the guy that runs it is named Jim, he seems nice but is a total goof and a schister. Best I can tell they're also doing business as "national porges" too, because they use/used the same address. They offer a five year warrenty but it's not worth it because the warrenties don't cover any labor charges at anytime, no matter what. I bought 2 radiators and a charge air cooler from them and havn't had nothing but trouble and will not be doing anymore business with them...EVER. Bought my first radiator back in June of 2010 and it never cooled the truck very well. Stock temp on the thermostat is 180 and when the ambient temp was over 70 the truck would run hot at around 210 making the trucks fan stay on constantly. Not normal for my truck. I decided I get what I pay for and kept it, just drove slower to ensure truck didn't overheat and in august I needed a charge air cooler. I didn't have the money to pay anyone else for labor so I did the work myself, ordered it from general (I didn't blame them for my truck running hot at that time) I blamed myself for buying a 3 row core. They first sent me the wrong charge air cooler, they then made me wait, even though it was their mistake, for the other one to be sent back to them before they shipped out a replacement. They said they would overnight another one down, I ended up waiting 5 days for it to show up. A repair that would've only taken 3 days had they done their job right in the first place, took me two and a half weeks. For all my troubles I went through they gave me $200 store credit. Ok, not bad, I'll take it. Well, 8 months after my radiator was replaced in june of 2010 (February of 2011), my radiator started leaking. I called them up, they said they could send me a replacement for free or because I had problems with cooling, they'd upgrade to a four row core for $600.00 with a money back guarentee that it would work to cool the truck (yeah, moneyback guarantee my butt, they reniged on that). Ok, I decided to go with it and they sent me a four row core and I had to send my old 3 row back. The thing started to leak 4 weeks after I put it in and they kept telling me to put dry seep in it. I put it in time after time but it wouldn't stop leaking and I had to run it because it takes me 10 hours of straight work to replace it my self or $750 labor at a local shop. Finally the leak got so bad I was having to put in over a gallon a week and had to pull it out. They wanted me to send it back to them but wouldn't warrenty the labor if that one started to leak again. Between the two radiators, shipping costs, and labor costs, I've spent more than $3500.00 and I couldn't take the chance that they'd send me crap again. I paid out of pocket $500.00 at a local shop to fix the crappy soldering job and all I could get there warrenty to cover was $100.00. Better than nothing, now I got a lifetime warrenty on the work the local shop did. I want to know if anybody else out there has used this company and had the same problems as I have had. I don't want to poor money into an attorney for just myself, but if I could get together as manypeople as possible maybe we could form a class action and put this company out of business. They're committing fraud against us and it cost me alot of money because there product is junk and there warrenty isn't much of a warrenty when you have to pay almost $1000.00(shipping + labor) everytime their product starts leaking. Let me know other companies to stay away from, or even good companies that we should direct our business towards.
Problems with General Radiator, Chicago, IL
Discussion in 'Trucks [ Eighteen Wheelers ]' started by fuelofire, Feb 22, 2012.
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