ABF Freight, the largest subsidiary of ArcBest, recently won the Excellence in Cargo Claims and Loss Prevention Award in the Less-than-Truckload Division for the ninth time.
The prestigious award is presented by the American Trucking Associations (ATA) in recognition of a “company’s outstanding performance and commitment to customers through its exceptional claims and loss prevention programs — including the areas of policies, procedures, training, and claims experience,” according to a news release.
The annual Excellence in Cargo Claims and Loss Prevention Award is reportedly the only national honor of its kind. It identifies one organization in the LTL and one in the Truckload category that sets the highest standards in claims management, damage control, and loss prevention. Areas of evaluation involve negotiations, inspections, probes, and expertise surrounding claims that exceed industry expectations.
“Year after year, ABF sets the bar when it comes to claims prevention. Through our ‘We’ll find a way’ mindset, we’re focused on getting the job done for our customers safely and efficiently, every time,” ABF Freight president Seth Runser reportedly said. “We have a long history of consistently looking at our business through our customers’ eyes and making improvements to help ensure shipments arrive safely. We’re especially grateful to receive an award that recognizes our longstanding commitment in these areas.”
ABF Freight also earned the Excellence in Claims and Loss Prevention Award in 2019, 2017, 2012, 2009, 2008, 2005, 2002, and 2001.
ArcBest, its multibillion-dollar integrated logistics parent company, recently garnered awards from Comparably. Known as a leader in workplace culture and corporate brand reputation, Comparably ranked the organization among the Best CEO and Best Company for Women lists. Judy R. McReynolds, ArcBest chairman, president and CEO, ranked 26th among the top 100 CEOs and ArcBest earned a top-10 spot on the Best Companies for Women list.
“What makes these Comparably awards so meaningful is that they are based solely on employee feedback. It is a testament to Judy’s courageous leadership and our commitment to providing the best environment for our employees and the best service to our customers,” ArcBest chief human resources officer Erin Gattis reportedly said. “Our people are at the heart of what makes ArcBest an industry leader, and we remain focused on creating a workplace that embraces diverse experiences and perspectives.”
ArcBest earned Comparably awards over four consecutive quarters, based on anonymous feedback from employees. The outfit employs upwards of 15,000 people across 250 locations and ABF Freight represents its largest subsidiary with more than 7,000 truck drivers. During the first quarter of 2022 ArcBest generated $1.3 billion in total revenue, a 61 percent increase over the previous year’s first three months.