Lumper Fees and brokers, how do you handle this?

Discussion in 'Ask An Owner Operator' started by Beaver9, Nov 30, 2021.

  1. Beaver9

    Beaver9 Heavy Load Member

    903
    1,150
    Jun 15, 2020
    0
    This is an issue sometimes with some brokers.
    I cover a lumper fee and later add it to my invoice. But what annoys me is that some brokers need to authorize the add on and need to revise the rate con that includes the lumper fee.
    Sometimes brokers aren't available, so you can't process your paperwork and need to send reminders and chase brokers. How do you deal with this?
    Now, I'm dealing with one broker who sends a rate con. telling the carrier to send a lumper fee receipt within 48 hours to a specific email address. There are no other directions. So, you follow. It just happens to be Wednesday before the Thanksgiving. The receipt sent on Wednesday. No response on Friday.
    The office actually closed for the weekend due to holiday.
    No response on Monday. I called the broker: not available. I called the accounting. They say they have nothing to do with it. They gave me a different email address. Sent another email. No response.
    Finally, I sent our invoice with the lumper fee, the receipt, BOL, and I'lll see if anyone even bothers to get back to me.
    The broker's email address wasn't listed on the rate con., only the phone number.
    But I found it! He wrote an email about not hearing from me upon check in. But I called. That was a lie.
    Their tactics might be delay and confuse, so they can cut your pay.

    How do you handle lumper fees? And some of the brokers?
     
    D.Tibbitt and ProfessionalNoticer Thank this.
  2. Truckers Report Jobs

    Trucking Jobs in 30 seconds

    Every month 400 people find a job with the help of TruckersReport.

  3. Siinman

    Siinman Road Train Member

    4,677
    11,748
    Mar 5, 2017
    Kansas City, MO.
    0
    It is a pain in the butt sometimes. I tend to not take loads like that unless it is with my main broker. I send him a copy in email and he will update Rate Con right away or first thing in morning. Others I have had similar experience and just figured they aren't worth my time. Most of those places take to long to unload anyways.
     
    chevyryder86 and D.Tibbitt Thank this.
  4. Dino soar

    Dino soar Road Train Member

    4,589
    21,825
    Dec 8, 2017
    0
    Most of the brokers will send you a com check at least in the dry van world. I do everything I can not to have to pay for the lumper myself because then it's just something additional you have to carry and collect.

    The craziest thing is that when they send you a com check if you don't immediately send them a copy of that they can tell you that they deduct the lumper fee from your settlement.

    The worst that I have dealt with thus far is PLS. They send you a com check for the load and they pay for the lumper. But then there is a specific email that you have to send the receipt to and if not they will take it from your check.

    Then when they pay you which is kind of slow, they send you a check without the lumper fee included. Every load I have done with them I have had to call them about this and they say oh well our acccounting breaks that down and we'll send you a separate check for that.

    And every single load I have ever done I have had to Chase them around for that and they will send it but you have to call them multiple times.

    I really think that they do it just hoping you don't catch it and they pocket that out of your check.

    I have another one I have to call them today...
     
    D.Tibbitt, Siinman and Beaver9 Thank this.
  5. Beaver9

    Beaver9 Heavy Load Member

    903
    1,150
    Jun 15, 2020
    0
    Yes, I believe they make this process hard to collect so you just give up. How many people have time for this? Today, I finally got an email with a revised con telling me to accept the new rate. But I couldn't accept it because the link already expired last Friday!
    They did respond back today saying I'm fine. So, I just downloaded the doc with the new rate and resent the whole paperwork again. It took almost one week to process this invoice.
     
    ProfessionalNoticer Thanks this.
  6. ProfessionalNoticer

    ProfessionalNoticer Road Train Member

    2,941
    7,844
    Apr 25, 2021
    0
    PLS has been on my Do Not Haul list for years. They play way too many games and their credit is absolutely disgusting. They're currently at 48 DTP. Deadbeat scumbags.
     
    Dino soar Thanks this.
  7. ProfessionalNoticer

    ProfessionalNoticer Road Train Member

    2,941
    7,844
    Apr 25, 2021
    0
    Negotiate to have them pay it up front instead of having to chase them down for a revised RC.
     
  8. scoobertdoo

    scoobertdoo Road Train Member

    1,512
    2,599
    Nov 11, 2020
    0
    And how would you know the lumper fee up front. I've pulled the same load into the same location and I've got three different prices.
     
    Siinman Thanks this.
  9. ProfessionalNoticer

    ProfessionalNoticer Road Train Member

    2,941
    7,844
    Apr 25, 2021
    0
    Anything beats a big zero. Make up a number if you have to.
     
  10. scoobertdoo

    scoobertdoo Road Train Member

    1,512
    2,599
    Nov 11, 2020
    0
    I've never had an issue with reimbursement. I put lumpers on my amex card and travel for free
     
  11. ProfessionalNoticer

    ProfessionalNoticer Road Train Member

    2,941
    7,844
    Apr 25, 2021
    0
    Op wasn't so lucky.
     
  • Truckers Report Jobs

    Trucking Jobs in 30 seconds

    Every month 400 people find a job with the help of TruckersReport.