Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Might be tied to this. I will submit to Rand to verify. But, might be in the map database.

President George Bush Turnpike

The interconnectedness of Interstate 635 on the west side of Dallas will improve, as the missing link of the Dallas beltway looks to be filled. Opened in 19995, the President George Bush Turnpike currently encircles the north side of the metropolitan area. The highway will extend southwest to the Airport Freeway (Texas 183) in 2006, bringing the mileage tally to 302. As it currently stands, the turnpike is partially opened as Texas 161, the number in which applies to the President Bush Turnpike frontage roads in Irving (Texas 190 composes the frontage roads in Garland).3 Beyond 2006, the tolled facility is planned to continue southward to Interstate 20 and ultimately a conclusion at Interstate 30. At that time the belt line of Dallas will be complete. Look for this project to be completed by 2010.4

 

1. Just because you can drive a truck on a road does not make it legal for your width, height, weight, trailer length. You drive on a road and expect the navigation unit to route you like a car. DOT does not always post signs as to the restrictions. Do you expect car navigation units to be 100% correct in routing? If you find an error in routing in a car do you send it in to the map company? If not, how can corrections be made? Local governments, state governments change roads all the time. Any changes to any road may take up to a year to get entered into any map database, that is if someone sends in the paperwork. Up until a few years ago their was a few truck navigation devices. If it routed you wrong do you think the drivers wrote in to the company? Probably not. Rand came into the market 2008/2009 (to the public) and Rand has actively tried to correct mapping issues by submitting them to NavTeq. Rand has no power over NavTeq and when they correct the maps then they are passed onto those companies that purchase NavTeq maps. A lot of trucking companies use QualComm's and they use Navteq maps. If the trucking company does not buy an update then the driver does not see the corrected maps. Now for truck attributes, Rand uses their own database that is overlaid onto the map database. As errors are found then they are verified and put into the next release map database. Drivers still are using 2009 maps and issues in them have been corrected in the latest set of Map updates. If they chose not to update, then can Rand be the cause of mis-routing?

Software errors - No software is 100% bug free. Rand does test for those that are found and the updates to the owners is 100% free. Version updates come out about every four months. Again, software updates (not maps) are 100% free. You simply connect to the internet to update and if you cannot you can call a 1-800 to have an update SD card shipped to you FREE.

Hardware issues. You have a one year warranty. Their is no limit how many times you can use this during the one year. Again you call a 1-800 number. Most truck stops go by the 30 day rule. Again, after the 30 days you call Customer support for Free.

Shipping. Industry standard is usually, customer pays for shipping to the company and company pays shipping back. If my laptop had to go in for warranty work, the same applies. You can go online with UPS, FedEx, USPS, print out a label, pay for the shipping and arrange for them to pick it up at your house.

2. The products do get tested. When you deal with thousands of units sold versus the amount of employee's and Beta testers testing you will never hit every condition in real life. Look how many different types of trucking jobs are out there and the many different ways the navigation units are mounted.

3. Units sold for hardware/software are not Beta Units. I might pay $20,000 for a car, yet it might be recalled. Hardware or software. Are they selling Beta cars to the public? Nothing in life is 100% fault free.

Again, the TND takes into account what truck attributes and routing is available and makes a decsion. Is this the same as the way you would go? Maybe/maybe not. If you know another route, is it truck legal? Just because 3 other trucks are on the road does not make it truck legal. The TND is not tied to anyone's Cerebral Cortex. It is simply making decsions based upon what the driver gives it for truck attributes and then basing those routes on what is in the map database.

The T/S did exchange your TND's and when the T/S sends them back to Rand or their distrbution center they get credit back. The T/S did not lose any money.

But, the main core is that I am here to listen to you and any other driver. Do you see other truck navigation companies on this web site and answering drivers almost daily? This is to include weekends and nights? I do not get paid to sit here and answer replies. I could very easily answer the forum M-F, 9-5. But, I was a driver and I know the down times come at any hour.

Thanks,
Mark

 

Correct. I know this area, but in reading it may still be tied to the local frontage roads. Our GIS department should shed some light on this.

Thanks,
Mark

 

I thought this was corrected. It is about 60 miles from me.

Thanks,
Mark

 

You can E-Mail them to me if it will save you time. I have to copy/paste into a reporting system on them anyway.

I have the newest (not on market) maps and if you give me the start/stop and the problem area I can test here first to see if it has been corrected.

Thanks,
mark