Help! Stuck in Seattle-Rear end gone!

Here's another option ask Seattle KW if their Factory Rep. would contact Souix City's Rep. and explain what they see concerning your truck. You own a KW,you use KW Service Shops,you are a good customer who has been treated poorly by one of KW's Dealers. Part of the Factory Rep's job is to iron out differences between customers and dealers. I've done this myself with Pete and it works. If your dealer in Mi. knows you,call the General Manager and ask for his advice and or help.

 

I'd suggest calling the KW mainline and finding the rep that way.

Someone is jacking you over. Play hardball back.

If you are going to go the route of the lawsuit, simply call Sioux City back and pass a message to the owner so he doesn't waste he time chasing a way to satisfy you.

From your side of the lawsuit, if you go that route, you just need to stop talking to these people and go talk to a lawyer. The amount involved takes it over the threshold for small claims and into civil court.

ANYTHING you say will be used in court against you. Including the non-function temp sensor.

So pick how you want to fight this and choose a path.

 

I agree, If you tell them the temperature sensor in the rear end was not working it will not end will for you. You could have possibly prevented the rear end from blowing if it started to heat up.

 

After reading all this my guess would be that the rear was out at the first dealer, its just nobody knew it yet.

The parts changers there wouldn't know. All they was told was to change the wheel seals, so they did.

Depending on how bad the blown seals were spewing oil would or could explain why the rear was low on oil. But that doesn't excuse the first shop for not checking it.

 

The diff levels should have been checked when it was PM'd at Western Star.

 

That still would have been an indicator something was wrong if it failed to give a normal temp.

Why didn't you stop to check it out?

Devils advocate is all