Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Ok deleted all logs, fired everything up,started the download,said it had 32 files to download,would take over 4hrs?
Anyways went to bed and when I checked this morning the dock is hung up at about half of the download. I have 50Mb internet so I know its not that.
Any suggestions???


Thanks
John

 

Logs sent.

Thanks
John

 

Mark,

Any response from customer service on the situation I PM'd about?

If RM wont repair their own product, warranty or not, I would like to know.

My contact number was included in my PMs to you, call me if you need to.

Thanks!

 

Having trouble importing POIs to my TND 510. The file is transfered but when you start and import the database, the locations read counter remains at 0. Software version is 12.4.2428.2149 and Dock version is 1.0.4561.24705. I am using the second method (street address) and I do not have zip codes on all of them. Any ideas anyone?

 

I spoke to my husband about the mileage problem. As I said, I ran the update and also installed the map update. Then when my husband used it he noticed that there is a problem with the mileage and time on the map screen.

He said, when you enter a destination, after it calculates, the mileage to the destination and the time to destination shows in the upper right corner. The problem is that the mileage does not tick off as you go down the road. Destination may start at 900 miles and 20 miles down the road it still shows 900 miles to go. Then all of a sudden maybe 50 miles down the road the mileage ticks off some of the miles and it shows less than 900, then it gets stuck on that number for a long time again, etc and etc. The time that shows when first starting out stays at that time. It never changes, it stays at either 9 hours or 18 hours the whole trip.

I would appreciate it if you could tell me what we have to do to fix this so that when he gets home again we can get it straightened out. I would hate for him to have to keep using the spare units. We have 3 units but could only pay for one LTM and that is on the one he can't use now.

 

My 710 is 2 months old. Yesterday it froze. I reset it. Then it got stuck on the boot screen, then winked out. Will not turn back on. had to go to a truck stop and pay their bloated price for a 510, the only one they had. I suppose RM will fix my broken one? For $400 they should give me a new one IMO. I have heard these units are unreliable. Now I know first hand. Great unit when they DO work.