Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

I saw that too and have turned it in to the GIS department.

Thanks,
Mark

 

I'll get to this on Sat..

Thanks,
mark

 

The file is good. There are three different file structures for a POI file.
1. Lat/Long
2. Street Address
3. All information

Most of the files you get off of POI-Factory are Lat/Long type of files. When you import them via the Dock to the TND the file gets renamed xxxx.csv to xxxx.std.csv and the TND does install them correctly.

On street view it shows the Custom POI files being imported, but not converted internally by the Dock to xxxx.std.csv, thus the TND does not show any files being loaded when you turn it on.

I tried his file here and I get the same. It was narrowed down to the Dock not doing the converting.

Thanks,
Mark

 

Do not drag and drop... copy and paste. If you drag and drop it will place a shortcut on the TND and not the actual file.

Thanks,
Mark

 

The file is in the correct .csv format. When the Dock imports them into the TND it adds a .std.csv into the conversion. This is not taking place, so when you turn on the TND it does not "build" them correctly for the TND to be seen.

Thanks,
Mark

 

I use teamviewer to remote.. Send me an E-mail and I will send you the link to download this. I then can remote into your TND's and correct the issue.

Thanks,
mark