Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Eaton18 · Jan 1, 2013

Thanks Mark.. Oh and BTW... HAPPY NEW YEAR!!

Mark Kling · Jan 1, 2013

Eaton18 said: ↑

Sorry, should have put that, it's Ottawa, Kansas.

Also just noticed that when I run the diagnose & repair, it shows issues with 3 files. I run the repair, which it says it has successfully repaired. Then out of curiosity, after about 30 mins, I plugged the unit back in, and ran the diagnose & repair again. Well, it shows issues with 3 files. I'm only to catch 2 of the 3 it reportedly repairs, ZipCodes.db & UserGPS.ini. I don't know what the 3rd file is, as it goes to fast for even my screen capture program (Camtasia Studio) to catch. But it repeatedly thinks those files need repaired.

I'm fairly advanced on understanding computers. I've looked around the unit while plugged into my PC. What I've not been able to find, on my PC, is where the back-up is stored. I would like to locate this, copy it to another location. Then if possible do a hard type restore. Meaning take the unit back to an original purchased state, then restore my addresses and such. Is this possible? If so how would I accomplish this?
Click to expand...

Missed the second part. I was trying to find the issue with the Rest Area/Weight station. I got it going from Emporia to Gardner and the other way around. East/west I saw the rest area at mm 175, but did not get the pop up for the weigh station/rest area.

What settings do you have in preferences/route.

Rand has setting for the weigh stations but not rest areas. Unless they changed the resource file and put both on the same warning.

You have to set hidden files/folders to on.

C:\users (your name)\appdata\local\RNDDock\Cache

To take the operating files back to prior versions/dates you could not due. The Files are over-written when they update and the lastest files are kept in the ComponentCache folder that were downloaded from the server.

What you could do is delete the ComponentCache folder and then update again from the Dock. It will re-download the files from the server again on your C:\ and then "update" your TND again.

thanks,
Mark

Mark Kling · Jan 1, 2013

Eaton18 said: ↑

Thanks Mark.. Oh and BTW... HAPPY NEW YEAR!!
Click to expand...

Happy New Year to you and your family and to all the drivers out there..

Thanks,
Mark

walstib · Jan 1, 2013

Is traffic receiver availae for 500 model? If so, where do I get it ?!

Mark Kling · Jan 1, 2013

walstib said: ↑

Is traffic receiver availae for 500 model? If so, where do I get it ?!
Click to expand...

TND™ 510, 710, 720, RVND™ 5510, 7710, 7715 LM, 7720 LM,

http://store.randmcnally.com/rand-mcnally-tnd-real-time-traffic-antenna.html

Thanks,
mark

Eaton18 · Jan 1, 2013

cc194217 said: ↑

Missed the second part. I was trying to find the issue with the Rest Area/Weight station. I got it going from Emporia to Gardner and the other way around. East/west I saw the rest area at mm 175, but did not get the pop up for the weigh station/rest area.

What settings do you have in preferences/route.

Rand has setting for the weigh stations but not rest areas. Unless they changed the resource file and put both on the same warning.

You have to set hidden files/folders to on.

C:\users (your name)\appdata\local\RNDDock\Cache

To take the operating files back to prior versions/dates you could not due. The Files are over-written when they update and the lastest files are kept in the ComponentCache folder that were downloaded from the server.

What you could do is delete the ComponentCache folder and then update again from the Dock. It will re-download the files from the server again on your C:\ and then "update" your TND again.

thanks,
Mark
Click to expand...

First thanks for the info on the prior versions. I'll try re-downloading from the server.

Under Preferences Route:
Truck ETA Adjustment should be Decrease ETA Some, however I'm finding that it resets to the default, ETA OK
Recalculation: Auto
Route: Most of the time I'll use Fastest, but will change that from time to time
Tollways: Allow
Freeways: Allow
U-Turns: Avoid
Ferries: Avoid
States/Provinces to Avoid: Ignore this one, have no use for it
Cross Country Borders: Allow (no real need for this one too)
Dirt Roads: Avoid. Have always had this setting from the get-go.
Tunnels: Allow
Avoid List: I don't have any.
Fast Recalc; On

Mark Kling · Jan 1, 2013

Eaton18 said: ↑

First thanks for the info on the prior versions. I'll try re-downloading from the server.

Under Preferences Route:
Truck ETA Adjustment should be Decrease ETA Some, however I'm finding that it resets to the default, ETA OK
Recalculation: Auto
Route: Most of the time I'll use Fastest, but will change that from time to time
Tollways: Allow
Freeways: Allow
U-Turns: Avoid
Ferries: Avoid
States/Provinces to Avoid: Ignore this one, have no use for it
Cross Country Borders: Allow (no real need for this one too)
Dirt Roads: Avoid. Have always had this setting from the get-go.
Tunnels: Allow
Avoid List: I don't have any.
Fast Recalc; On
Click to expand...

Still cannot duplicate... on the TND - Navi/User/User.ini Delete the User.ini file. You will have to go back and reset the warnings and all your other settings. Then see if you still get this odd Pop Up.

I did put in an internal ticket to have them look at the data set.

Thanks,
Mark

flyingmusician · Jan 1, 2013

Just FYI getting the same weigh station/dirt road issues as the previous guy on my 510. No matter what the interstate it seems to think there's a weigh station coming about every 10 miles and the dirt road warning comes up at the very end of route calculation every 7-8 trips planned.

I don't have the computer knowledge he does so I just turned off yhe weigh station warning. Problem solved.

The thing freezes repeatedly and often and usually at the worst possible moments. Almost always any time I chose my own route as opposed to the route it gives. Almost like she's being spiteful just because I didn't go the way she told me to so she jyst decides to quit working. How dare I know how to read a map and think for myself lol.

I do turn it off every day as I had seen stated on here in an earlier post regarding this issue but it still freezes. Regularly.

48Packard · Jan 1, 2013

My 720 sometimes thinks I'm one of dem-dar SuperTruckers, at least by the looks of this pic I took of the dashboard yesterday.....It's done this a few times since I've had it. No other peculiarities to report, though. I guess at 5'6" and 250 pounds, I just LOOK fast.....

flyingmusician · Jan 1, 2013

Yeah my 710 looked the same way before it turned into a useless paperweight. Had me with a max speed of 115. Somebody must have borrowed my 63 mph truck one day while I was home. Sure wish I knew how they got it to run that fast lol.

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