Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. Eaton18

    Eaton18 Road Train Member

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    Mark,

    Just an update from my earlier question, and your solution.. http://www.thetruckersreport.com/tr...thread-tnd-500-tnd-700-a-517.html#post3007942

    Deleting that ini file seems to have corrected the weigh station pop-up. I still get the weird dirt road pop-ups. One other thing I noticed has changed. The increments for the speed warnings. Prior to deleting the ini file, the warning increments were not even numbers. Instead of 5.00, it would be 5.01, or 6.01, or whatever. The .01 was there. After deleting the file, they seem to be more normal, the .01 is no longer there.

    I've also noticed I'm no longer getting the warnings for the drive time, or day.
     
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  3. Mark Kling

    Mark Kling Technology Contributor

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    When you deleted the user.ini file you have to go back to truck tools/warning and reset your settings. This file holds all your settings to include preferences.

    thanks for the other info..

    Thanks,
    mark
     
  4. Eaton18

    Eaton18 Road Train Member

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    Yes, I realized that, and did do it before putting the GPS back in my truck.
     
  5. BossOutlaw88

    BossOutlaw88 Road Train Member

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    I was given RMA number 12122627606 and sent my defective device in the day I received it after sending in my original. I look on the Rand Mcnally website and some other guy named Ayala has that number assigned to him. Mine was delivered on the 28th of December and was signed for by Jbeckly. I need some answers because I shipped through Fedex and there is no way my package wasn't received. I don't want to sue Rand Mcnally, but I have all the proof right here. I just want a working device back as they promised.

    Sent from waterproof phone using Tapatalk 2 Blue
     
  6. Mark Kling

    Mark Kling Technology Contributor

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    Thanks,
    Mark
     
  7. BossOutlaw88

    BossOutlaw88 Road Train Member

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    Yes I have the RMA number that was assigned to me and the Fedex tracking number. That's how I know JBECKLY signed for it. My biggest concern is that someone else has my RMA number.

    Sent from waterproof phone using Tapatalk 2 Blue
     
  8. Mark Kling

    Mark Kling Technology Contributor

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    So why did you not call on the 2nd, 3rd, or 4th? And if you were unable to, why post on Sat knowing you will have to wait till at least Monday?

    Even if they gave your RMA to someone else you have a RMA E-Mail they send you, plus FedEx shows it was delivered. Rand would simply issue a replacement to you.

    Thanks,
    Mark

    P.S. If you wish to E-Mail me your Name, Address, E-Mail, Phone, and the FedEx tracking number I will pass on to Rand and hopefully get a resoluation by Monday.
     
  9. Ralph4159

    Ralph4159 Heavy Load Member

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    I am not that computer savvy, but have not had any problems with my 720. I just downloaded the dock when the 720 first came out. Do we ever have to delete the dock itself and then install a new version? Thanks
     
  10. Mark Kling

    Mark Kling Technology Contributor

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    No, you should be okay. When new versions do come out the dock will automatically update... at least in theory.

    Thanks,
    mark
     
    Ralph4159 Thanks this.
  11. BossOutlaw88

    BossOutlaw88 Road Train Member

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    Sent a PM. Thanks. I didn't check on the 2nd,3rd, or 4th because I was busy trying to get Schneider to change my oil after four days of downtime and agony.

    Sent from waterproof phone using Tapatalk 2 Blue
     
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