We are a small fleet, (2) 53' reefers. One of my drivers took a load in July. There were two drops about 50-60 miles apart (MD and VA) When he got to the last stop he realized there was a pallet left on the truck. He called us (the office) and we called the broker to find out what to do. After an hour of waiting, the broker sent me a Product Destruction Form to fill out and told us the customer said destroy the product. It was 25 cases of hamburger meat. Driver took pics of the product with clear visible barcode info, etc. and sent to the broker. NOW, TQL has put us on hold from doing loads because the customer filed a claim for lost product! of $5k!!! This load was smack in the middle of COVID and NO ONE was allowed out of their truck to count product, watch loading/unloading. So, the shipper erred when putting the extra on our truck and when we asked the broker if he wanted us to deliver it or take it back to the customer we were told NO, destroy it. Anyone have any comments on this?? Of course I refused to pay it, we will not pay because the customer decided to destroy his own product.
Bogus cargo claim!!!
Discussion in 'Ask An Owner Operator' started by SkyGirl36, Nov 9, 2020.
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Simple answer, DON'T do business with TQL.
Cat sdp, drive-away2020, D.Tibbitt and 3 others Thank this. -
Did you get the broker's instructions in writing when they told you to destroy the product? What did you eventually do with the commodity?
Mike250rs Thanks this. -
Someone is looking to rip you off. I had a claim on eight 40lb boxes and it was roughly $148.
@wichris @RidgelineSkyGirl36 Thanks this. -
User666 Thanks this.
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The other is very important, was there any shortages noted on the shipper or Bol?
we had a few like this after the lockdown, I told the drivers that if something is left on the truck, and they signed the paper work, what was left was to be disposed of without notifying the customer or the carrier.
As bad as this sounds, we have not had any shortages in any food loads this year accept one.Cat sdp, stillwurkin, James j and 3 others Thank this. -
User666 Thanks this.
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