Any airlines pay hub miles. Just curious. Lotta airports are on the far side of the downtown.
Ask A Dispatcher anything
Discussion in 'Experienced Truckers' Advice' started by flightwatch, Sep 1, 2021.
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My point (which was completely missed) is that it's not personal. A lot of drivers wear their feelings on their sleeve. If they assume the very slightest indiscretion towards them, they will get upset. They would see even the excuse of bad wx in Flagstaff as a direct insult to their ability to drive (I imagine even this statement will offend some). This has even been demonstrated in here by some calling me a liar and 2nd rate for what was an incorrect assumption. I'm trying to be as sincere as possible here; We all know that there are outfits out there that allow their driver managers and dispatchers to talk to the drivers any way they want to, and to treat them like 2nd class citizens. My company would fire us in a New York minute if we ever tried to act like we are above our drivers or degrade our drivers in any way...whether to them personally or to a 3rd party. With that being said, I hope we can put this subject to rest. -
I have had this conversation more than once with customers.
Cust- Your dispatcher said you would be here yesterday.
Me- I didn't load it till last night. Don't listen to the dispatcher he will say anything to appease you, ask the driver. Remember most BOL are computer time stamped, and e-logs tell a story also.
IMO, lying to the customer is never a good thing it'll bite you later,
What if the customer has a ''crew'' waiting, that costs money.
If the OP considers this piling on, so be it, but it's MY opinion.
As JUDGE JUDY would say,, If you tell the truth you don't have to have a good memory.flightwatch, ZVar and streetglider Thank this. -
flightwatch Thanks this.
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Dispatcher - "Hi, I would like to reschedule a load for tomorrow for P.O #..."
Customer - "OK we can put you in at 10am"
Dispatcher - "Do you have anything earlier?"
Customer - "No. That's the earliest we have available."
Dispatcher - "Ok. We'll take it. Thanks."
That's 99% of late loads
Now. If you miss that appointment, then we'll have to think of something on the fly i.e, the driver had a blowout.
No, an individual's opinion is not what I consider piling on. But when 5 more people jump on that opinion without adding anything of value to the conversation, that's piling on.
spindrift Thanks this. -
Unfortunately there’s a handful of drivers that don’t care about being on time. They stop every hour to walk around truckstops and complain about everything everywhere they go. Dispatchers, customers, other drivers, and everyone else can tell the difference if they are familiar with you.
Northern Nomad and flightwatch Thank this. -
Eldiablo and JolliRoger Thank this.
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Dale thompson Thanks this.
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A customer saw the deer in the headlight look on me when he said boy they fixed you quick I wasn’t expecting you till tomorrow sometime . When you tell customer truck broke down to cover you loading it late it’s a good idea to keep driver in the loop .. I pushed it hard and actually delivered on time too lol.
kylefitzy Thanks this.
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Every month 400 people find a job with the help of TruckersReport.
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