XPO LTL question

I'm at FXF and we're getting buried in freight. And a lot of my customers are really disgusted with XPO. Can't say for sure, but perhaps XPO is losing business because they just flat out can't get it done.

 

The XPO barn I'm at is located in the Southeastern portion of Idaho. Fairly rural by most standards, but we have been steadily busy for the last couple of years by my account. Usually the freight volume seems to run in cycles, and there have been periodic slowdowns in the past. This doesn't seem to be the case for us anymore, it's either steady, or balls to the wall freight nowadays. In fact our driver and dockworker staffing has increased nearly twofold since 2015. I understand our larger hubs have been falling behind in their work due to various issues with Covid and the labor shortage. By my reckoning the freight is far from dry, at least in our region of the US...

 

I'm at OD and we're buried in freight and can't hire drivers. Monday morning we had just under 600 outbound loads in the yard.

 

Freight is down for most barns. Customers tired of destroyed freight, missing freight, getting there days late, etc. Been here over 20 years, this management has been the worst I’ve ever seen. Totally doesn’t give a crap about customer service. It’s all about the stock price.

 

I can totally relate to that from firsthand experience... It seems like the lazy, incompetent drivers are given smaller work loads due to the management's lack of expectations. Whereas the drivers who are efficient and know how to hustle are given more work. They are so desperate to keep warm bodies in the seat, that they won't hold anyone accountable for low productivity...
They have lowered the bar for some and raised it for those who can handle it. The problem with that is, the good drivers get burned out eventually and quit or bid to linehaul runs.

 

I would think damaged freight and poor customer service effects stock prices

 

Not in the big picture. Calculated risk. They are keeping repairs to a minimum, maximizing trailer space, holding part trailers. All in an attempt to get the ebida as good as possible.