Issues with Registry Monitoring

I haven’t had any issues lately, a year or two ago I had this and just had my insurance company send RMIS a new certificate and all was well.

 

We just had a terrible time with them. It took a week and a lot of emails and phone calls etc.

They made it impossible to contact people who will actually help you.

We were emailing with someone and they just stopped answering emails.

A couple months later they wanted the same exact information that we just gave them.

It took at least a week, once again to fix it. They just took it upon themselves to suspend our RMIS account without warning or a good reason.

They have you over a barrel and they let you know it.

Extremely rude and exceptionally unhelpful staff.

Truckstop.com absorbed them last year and it's been a wreck ever since.

 

We are always on top of everything and they stuck it to us twice in a short time.

It was like they enjoyed it too, by the snarky attitudes and dropping the ball multiple times.

Take care

 

These brokers need to go to the source (Safer) instead of relying on third parties. Had a broker tell me I was inactive a couple months ago because they used some inaccurate third party garbage too.

 

Never had a problem with them. Coyote on the other hand has always been an issue. Only did 3 loads for them and they end up messing my account up every year.

 

Often, I had the same problem. I had to resubmit all the time when working with brokers who do use them.
Now, I don't work with a lot of brokers. I submit manually my insurance to ones I work with on regular basis.