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Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. Jan 13, 2011 #1401
    NFG

    NFG Light Load Member

    92
    16
    Sep 25, 2010
    Ball of Confusion
    0
    I can read...

    sounds better than rand, wanting to charge you for the next map update...
    The bottom line is, will new maps from rand make my tnd700 route better, increase speed or stop it from software and/or mechanical failure?
    NO

    Does the TND700 have a user friendly GUI (Graphical User Interface)?
    YES

    Does Google maps provide better routing than the TND?
    Yes

    Maybe I expect too much by having a 500 dollar GPS actually getting me to my location in an efficient way and not have to be sent back to the shop every 3 months.
     
    NFG, Jan 13, 2011
    NFG, Jan 13, 2011
    #1401
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  3. Jan 13, 2011 #1402
    mrtrdrvr

    mrtrdrvr Light Load Member

    154
    35
    Nov 6, 2009
    Indian River ,MI
    0
    Heading west on flamingo rd in Las Vegas ,NV the tnd tried to route me onto las vegas blvd going south which is a no truck route. I hit detour and it tried to route me onto it north when all it had to do was send me straight and get on i-15 going south. Silly tnd.
     
    mrtrdrvr, Jan 13, 2011
    mrtrdrvr, Jan 13, 2011
    #1402
    NFG and Mark Kling Thank this.
  4. Jan 13, 2011 #1403
    Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    back again.... Sorry about that.. I had a few projects that really needed to get done,,, beginning of year for the Beta Testers and a lot of in-house stuff for me to do.. plus getting my orginal Laptop reloaded and tested. I feel the keyboard may give out with the amount of typing I do on it...but, the new replacement HD is working well..

    Remember, if it seems I am not around, you can always E-mail me.

    Thanks,
    Mark
     
    Mark Kling, Jan 13, 2011
    Mark Kling, Jan 13, 2011
    #1403
    mrtrdrvr Thanks this.
  5. Jan 13, 2011 #1404
    Mark Kling

    Mark Kling Technology Contributor

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    Did Rand Support get you taken care of? Currently I do not have the ability to remote into a users computer to view the TND. Rand support does and they are aware of when someone E-mails me that I forward it to their senior support rep so that they can support you.

    Thanks,
    Mark
     
    Mark Kling, Jan 13, 2011
    Mark Kling, Jan 13, 2011
    #1404
  7. Jan 13, 2011 #1405
    Mark Kling

    Mark Kling Technology Contributor

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    Your choice, but I would rather have support than none at all.

    I can Google a lot of stuff on the internet and find hundreds of pages of complaints, but in the end, it is your choice.

    I am here to assist.

    Thanks,
    Mark
     
    Mark Kling, Jan 13, 2011
    Mark Kling, Jan 13, 2011
    #1405
    Dieselboss Thanks this.
  8. Jan 13, 2011 #1406
    Mark Kling

    Mark Kling Technology Contributor

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    Working on it.

    Thanks,
    Mark
     
    Mark Kling, Jan 13, 2011
    Mark Kling, Jan 13, 2011
    #1406
  9. Jan 13, 2011 #1407
    Mark Kling

    Mark Kling Technology Contributor

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    All, I can say is that is current company policy, but it is being revisited... sorry...

    Thanks,
    Mark
     
    Mark Kling, Jan 13, 2011
    Mark Kling, Jan 13, 2011
    #1407
    NFG Thanks this.
  10. Jan 13, 2011 #1408
    Mark Kling

    Mark Kling Technology Contributor

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    Not at this time, but with this and other input such as yours, I am forwarding some new stuff we need to put into the system... now if they listen to me is another question...:biggrin_25523:

    Thanks,
    Mark
     
    Mark Kling, Jan 13, 2011
    Mark Kling, Jan 13, 2011
    #1408
  11. Jan 13, 2011 #1409
    Mark Kling

    Mark Kling Technology Contributor

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    Let me have the start/stop points and the TA in question.

    thanks,
    Mark
     
    Mark Kling, Jan 13, 2011
    Mark Kling, Jan 13, 2011
    #1409
  12. Jan 13, 2011 #1410
    Mark Kling

    Mark Kling Technology Contributor

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    All the testers hold a class A license including me... I drove 3 yrs OTR..

    Thanks,
    Mark
     
    Mark Kling, Jan 13, 2011
    Mark Kling, Jan 13, 2011
    #1410
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