Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Dieselboss · Feb 18, 2011

CT_BigDaddy said: ↑

I do a lot of home depot stores and their address are not always in the gps. Because the road is the name of the mall road. What I do is look up address of store on phone then look for cross streets in the area. Once you get close you can see a home depot sign a mile away.
Click to expand...

Also, if it is the actual store (WalMart, Home Depot, Lowes, Safeway, Target, etc) and not a dc, the majority of them can be found by using the "POI" method if the raw address gives it fits.

None of them that we have ever tested, have dc's as a POI. So that means that those don't exist as a readily available POI set or one or more of these guys would have put them in that way. <hint hint>

Dieselboss · Feb 18, 2011

mrE said: ↑

all though used every GPS product out there since they became available never heard of that term what are bread crumbs refering to as per GPS terms
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It means that the GPS records a little trail, called breadcrumbs, whereby it shows everywhere you went. The Garmin 465T does this the best of the truck-specific units. Most don't do it at all. The PCM Navigator brand does it and they call it "tracks" but it doesn't give the breadcrumbs a nice little visible blue trail like the Garmin does.

Mark Kling · Feb 18, 2011

Erich said: ↑

I just bought a TND 700 "T7E" yesterday and everytime I hook it up the dock says that there are new updates. It did have about 278 updates the first time I hooked it up but it still continues to tell me that there are new updates. I exit out of the program not just the small x but by right clicking on the hidden icons box and exiting. I even unplug the unit from my computer and plug it back up and it still tells me that there are new updates. Sometimes it downloads 1 file "MCRA_BINGO.DB" but when it tries to copy the file it gets to 60kb left and continues to check the rest of the files. Kinda odd I think but computers do some strange things like that sometimes. Weird that it only does that every 4th or 5th time I try to update. Do I even have the updated versions needed? Are my maps updated or do I need to buy an update? Sorry if this seems confusing or sounds stupid. I can ignore it if this is nothing to be concerened about. Thanks in advance for the help!

Rand McNally TND 700 T7E
TND Dock Version: 1.0.97.0
IntelliRoute TND Software Version: 10.9.1808.1617
OS Version: A4.QC.RM.T7E.100615

Windows 7 Home Premium 64 bit <--Not sure if the 64bit matters but hey I'd rather give too much info than too little
Click to expand...

Rand is aware of this and a fix has been done, but not in the production version of the TND Dock yet. It is still being tested in QA.

With the version of the TND Dock you have it will tell you that you have updates even though you just updated. So you are not going crazy.

thanks,
Mark

Mark Kling · Feb 18, 2011

DonRobbie said: ↑

Have the loose USB connection issue. Have had some success gently squeezing the connector on the DC adapter plug (unfortunately ruined the USB cable when I squeezed too hard). I hope they find a more durable solution for the next gen.

Anyhow in Terre Haute, IN the path for US 40 is off from 3rd(US 41) to 11th Street. The TND shows US 40 following Wabash Ave/Historic National Road from 3rd st on. US 40 Eastbound follows Ohio Ave to 11th st where it jogs one block North to Wabash. US 40 Westbound follows Wabash to 9th St where is jogs 1 block North to Cherry Ave.

Also in Terre Haute turning from Indiana State Road 63 South to US 41 North the TND directs you to do basically a U-turn at the Maple Ave light. There is actually a ramp from Indiana 63 S to US 41 N (it takes you to the intersection of 1st st and maple ave where you turn left and then you turn left again at the intersection of maple and 3rd street/US 41).
Click to expand...

Rand has researched the issue of the USB cable and although it is within specs, other components were also in specs, but just enough to be a little out of spec when connected to each other, if that makes sense.

E-mail me your address and serial number off the back of your TND.

Thanks,
Mark

Mark Kling · Feb 18, 2011

Wallace said: ↑

Does the 500 and 700 models support a wireless backup camera?

Wallace
Click to expand...

Not at this time... but who knows what the future will hold.

Thanks,
Mark

Mark Kling · Feb 18, 2011

Devastant1971 said: ↑

Mark,

I've been running Alberta a lot lately, and there are some serious gaps in the map database, up to and including an entire 4 lane divided highway that was built several years ago MIA (AB201 thru Calgary). When the map update is finally available, will Canada be getting some love too? From what I can gather from talking to other drivers up there, the Rand Canada db is, at least in sections, using data that has not been updated in at least a decade. Not blaming Rand, I know my TND was released with what was available at the time, but it sure is frustrating trying to navigate in the Great White North with outdated information. Good thing there aren't a whole lot of roads in the western provinces to choose from
Click to expand...

There is a lot going on at Rand behind the scenes in order to bring Canada up to par with the rest of the mapping. Rand understands that some issues exist and any input from you is always taken with a big Thank you.

thanks,
mark

Mark Kling · Feb 18, 2011

c71clark said: ↑
Cross-posted since I'm not sure which board/site is checked the most...

Well, I have been reading up on the tnd500 problems the past 45 minutes or so. I am getting the "unknown device" problem. The computer beeps to indicate something was plugged in, but pop's up an error telling me is can't identify the device. Here is some data from the Device Manager...
Code:
Windows has stopped this device because it has reported problems. (Code 43)
Code:
Power Data:
Current power state:
D3
 
Power capabilities:
0000005D
PDCAP_D0_SUPPORTED
PDCAP_D2_SUPPORTED
PDCAP_D3_SUPPORTED
PDCAP_WAKE_FROM_D0_SUPPORTED
PDCAP_WAKE_FROM_D2_SUPPORTED
 
Power state mappings:
S0 -> D0
S1 -> D2
S2 -> D2
S3 -> D2
S4 -> D2
S5 -> D3
Code:
Problem Code:
0000002B
I have a Toshiba Gaming laptop, about 6 months old. Qosmio x505. 64bit Windows 7 Home. Doesn't get too much beefier than this for a laptop. It also has a dual Esata/USB port. This port is designed for an external hard drive, which uses up a lot more juice than a little gps unit. I still cannot get the dock to load. Been sitting this whole time with it plugged into this usb port. The power light on the unit has been green.

I finally discovered where to download and manually install the Dock software. No problems on installation, but I cannot download the updates to my computer in anticipation of hooking my laptop up to the 500 later. I click the update button from Dock and the program crashes. Pretty frustrating.

I haven't seen any posts more recent than a couple/few weeks... so whats the story here? Is there a fix to these gps units not asking for or getting enough power? I do not have a desktop computer. I do not have a powered hub, but my combo Esata/usb/iLink port provides more than enough anyway. I like the interface and would rather not have to learn a new brand.
A 47 t5c 171b96

Thanks!
Click to expand...
E-mail me your address. I have a 1.1 hub I would like you to try and see if that resolves the issue. The 64 bit/win 7 machines are a odd bunch sometimes to resolve the "can I see the TND" issue.

remind me in the E-Mail

Thanks,
Mark

Mark Kling · Feb 18, 2011

mrE said: ↑

mark is there a place in the POI's that certain well known places that drivers deliver to such as walmart dc's home depots dc,Etc.can be found or do you have to put in a physical address
Click to expand...

Usually the physical address, but Rand is working on resolving the DC issue.

thanks,
Mark

Mark Kling · Feb 18, 2011

HD_Renegade said: ↑

Well I have had the TND 700 for 5 days, and I am not to impressed with it. I have been using GPS's for maybe 7 years now. I think I am going to take a look at the Garmin Dezl 560LMT.

The TND 700 just seems like it is very cheaply made. Not impressed with the Made in China sticker on the back of it either.
Click to expand...

And the other navigation units are made where? Along with about everything we use...

5 Days, have you sat down and actually played with all the buttons to see what the TND can actually do?

Thanks,
Mark

Mark Kling · Feb 18, 2011

mattbnr said: ↑

when you enter a destination it is on the page when you hit the calculate route button. look on the left. it is under the picture on the left side.
Click to expand...

It is set for 2011 MCRA

thanks,
Mark

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