Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Mark Kling · Aug 26, 2012

SavageSam said: ↑

First of all, THANK YOU for being here to help us. If Rand decides to make the change being thought about above, I hope they add in the ability to set the "Audible" speed warning too. In other words, the ability is there to set how much over the limit it warns you at. Now I'd like the ability to set the limit. I get the symbol turning red but no sound. Btw this is in CA. I think the unit is using the "Car" speed limits. I'm not positive. I know I get both audible & visual when the speed limit is 55 for everyone. Thanks again Mark.
Click to expand...

That was also in the suggestion.... to set the warning based upon the speed you enter.

Thanks,
Mark

Mark Kling · Aug 26, 2012

ultrikeflyer said: ↑

Mark,

Please tell me the procedure to obtain a repair order for my 700.

It is not covered under warranty and I need it repaired.

Thanks!
Click to expand...

Serial number off back and what is the issue?

Thanks,
Mark

Mark Kling · Aug 26, 2012

VisionLogistics said: ↑

I don't use windows. Can I update the 720 with Linux?
Click to expand...

Mac and PC only.

Thanks,
Mark

Mark Kling · Aug 26, 2012

Mrs said: ↑

I connected my 710 and started the dock. I didn't get any info about a new dock that I keep hearing people talking about. Also I had received an email that said a map update was available but I did not see anything happen that looked like I received a map update. here is what the email said:

Dear Lifetime Maps customer,

We are pleased to announce that a new map update is now available for your Rand McNally GPS device. Please connect your device to the Rand McNally Dock on your home computer to download the update.
Don't have the Dock software? Click here to download for your PC or Mac.
Thank you for your loyalty as a Rand McNally customer.
Sincerely,
The Rand McNally GPS Team

I am not even sure that the 710 was updated. When I first started the dock I did get the button that said updates available and it now is greyed out and says your device is up to date.

Does that mean that I got the new dock and updated maps?

This is what shows at the top of the Dock screen:
Software version 11.95.2258.1629
Dock version 1.04505.29452
Serial Number 710-015831
This is on the back of the unit 710-015831-el-11w12 v1.1.1

Thank you for your help.
Click to expand...

Did not miss you on this one... I have to sit down and spend a little time on what you asking...

Thanks
Mark

Mrs · Aug 26, 2012

I may have solved this problem....I shut the dock down and when I reloaded it, the version # changed and it showed the button for the map update. I guess the email was just an advertisement to announce the maps being available. So I purchased the LTM for this one unit. I guess I will have to do with out the map upgrade on the other units since they are just spares for just incase and I don't want to spend more money on units that are just sitting in the truck as standbys.

However, I do have a new issue that maybe you can help with. As I have mentioned I have 3 units. I did the upgrade for the one we currently use, I think everything went find. Then, using the same dock, (I shut it down and restarted) I attached one of the standby units so I could update that. But the update button is grayed out and says that it is up to date. The version number is not the same as the first unit that I updated, even the notes about what has been changed does not match the first unit. I would assume all of the units should have the same version when they are done being updated, am I correct?

Why can't I update the other units on this dock. Is it possible to only update one unit per dock? I don't have 3 computers to get all of these updated if that is the case. How do I update these other units?

Thank you

Mrs · Aug 26, 2012

Here are the numbers before updating on current 710 and the numbers after updating the current 710:

Before After
Software version 11.95.2258.1629 12.4.2428.2149
Dock version 1.04505.29452 1.0.4561.24705

Serial Number 710-015831 710-015831
[FONT=&quot]Release Notes Version 12.4.2428.2149[/FONT]

These are the numbers for one of the spares before and after trying to update. The dock will not let me update. It says that it is already updated. This does not look like it is updated to me. How do I get it to update?
Software version 11.4.1968.1813
Dock version 1.04561.24705
Serial Number 710-022913
Release Notes Version 11.4.1968

Also I do not understand how to get the address book and everything off of the current one onto the spares. I backed up the current one and then tried to use the restore on the spare one, I thought it would take the backed up info from the current one and put it on the spare one.

Can you help me to get these spares straightened out?

Thank you.

Mark Kling · Aug 26, 2012

cc194217 said: ↑

Did not miss you on this one... I have to sit down and spend a little time on what you asking...

Thanks
Mark
Click to expand...

Did you do any updates last Thursday or Friday? If so, you will have to delete the files in the Logs folder. This was a few posts back. #4344

You have the new Dock...

Last item... did you purchase the LTM's?

Thanks,
Mark

Mark Kling · Aug 26, 2012

Mrs said: ↑

I may have solved this problem....I shut the dock down and when I reloaded it, the version # changed and it showed the button for the map update. I guess the email was just an advertisement to announce the maps being available. So I purchased the LTM for this one unit. I guess I will have to do with out the map upgrade on the other units since they are just spares for just incase and I don't want to spend more money on units that are just sitting in the truck as standbys.

However, I do have a new issue that maybe you can help with. As I have mentioned I have 3 units. I did the upgrade for the one we currently use, I think everything went find. Then, using the same dock, (I shut it down and restarted) I attached one of the standby units so I could update that. But the update button is grayed out and says that it is up to date. The version number is not the same as the first unit that I updated, even the notes about what has been changed does not match the first unit. I would assume all of the units should have the same version when they are done being updated, am I correct?

Why can't I update the other units on this dock. Is it possible to only update one unit per dock? I don't have 3 computers to get all of these updated if that is the case. How do I update these other units?

Thank you
Click to expand...

This is going to take some manual folder deletions. Currently because you updated a 710 it will think all 710's are up to date.

If you are computer savvy I can tell you what folder to delete and you will have to delete this folder each time you do an update for each 710. I know it is a hassle, but currently the Dock does not support multi units of the same model.

The same with the folders you would need to move. These are easier as you can copy these folders from the Main TND to your desktop and then onto each spare.

Thanks,
Mark

Mark Kling · Aug 26, 2012

LTM's can be downloaded to the computer first and then later uploaded to your TND at a later time. This is in response to question on a prior post.

Thanks,
Mark

Mrs · Aug 26, 2012

cc194217 said: ↑

Did you do any updates last Thursday or Friday? If so, you will have to delete the files in the Logs folder. This was a few posts back. #4344

You have the new Dock...

Last item... did you purchase the LTM's?

Thanks,
Mark
Click to expand...

No I did not do any updates last Thursday or Friday.

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