Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

I haven't been able to read all the posts to see if my problem has been discussed so here we go.
My 710 says "System File Missing call customer support", which I did. Was told to hook it up to my computer and go to settings etc. and I will be able to fix the problem. She really didn't know much about the product and was telling me what she was told to say. The computer doesn't detect the device at all even as the device tries to connect. I have updated the 710 a few times since I bought it in 2011. Any advice would be appreciated. Tech support is closed until Monday.
Thanks, Gary

 

Thanks Mark.
Yes I've updated 3 times on this laptop. She did say it was probably because the update had a flaw the last time I updated but I'm positive I used the 710 after the last time.
The pins on the unit & my cord are good.

 

Mark, I checked that through several tries, the GPS was showing "connecting to PC, if not connected to PC in 1 minute disconnect usb cord and restart gps and try to reconnect". It didn't work after several tries and different reboots. You know I did all the different tries like a true geek would do. I think the hard drive in the gps crashed somehow.
I have AVG running on my laptop and it's solid. When I call RM next week they'll probably have me mail it in. They better stand behind this thing even after warranty period. I paid over $500 and I expect a product to last longer than this for that much dinero. Especially considering how little I used it. Should never have updated it the last time anyway, they don't have a new update out until like late June or July.
Thanks,
Gary

 

Mark, I tried all that and more with no success. True dat abou the handshake. The 710 has the screen "connecting to your PC, if this take smore than 1 minute disconnect the USB, restart your TND & reconnect the USB again"
Very frustrating to say the least!
Thanks for the time you've paid towards this deal!
Gary

 

Cool Beans Mark!
I'll call them when I get a chance this week.
May the God of your choice bless you for your good works.
Gary