work turbochargers - not impressed at all

So the guy ordered a turbo with custom parts and expects it to be a box turbo, it's hard to tell what parts go into making the GTX wheel work with the BW guts.

 

I can buy a genuine Borg Warner 171702 from turbo supply in Houston Texas for $ 501.85. Out the door!!

 

I hope you get everything worked out in the end. It sounds like a bit of a misunderstanding.
Like I said , I've had good dealings with reed. And expect nothing but the same for you. I do know sometimes he was a little hard to get ahold of as he's a small shop and seem very busy. I always just phoned him. Maybe you should and try and Speak with him on the phone personally and tell him your concerns. The only thing I see as a bit of an issue is that maybe you should of not installed the turbo if you were not happy with it. Would of been alot less hassle to send back and refund your money.

Keep us posted, as we are all rooting for a happy ending!

 

Allan,


A few of my friends pointed me to this thread, and I am sorry you are having/have had such a hard and disappointing time with our turbocharger. I will first apologize for all the problems and next I will answer every single question for you with great detail.

First off, when the turbo order was placed with Justin in our office I was never told it was for a diesel/direct fit application or I would have addressed several things differently. My business is 95% high performance gasoline driven, and I was under the assumption this was for a HP car installation. Again, my fault for not being on top of this.

(1) The speed sensor was installed in the only area possible, and it was intended for a drag race application that runs without an air filter. This is entirely my mistake, and we would have never allowed this option for an installation such as yours

(2) The outlet flange V-band is the same story, it is always common practice in the racing world to install the v-band with the O-Ring receiver on the compressor housing, again this is my fault for not knowing this was going on a direct fit diesel.

(3) Sorry about the sticker over the oil feed line, we use this "peel and release" type all the time without any complaints...they usually pull right off and there is no chance of any plastic residue that is common to get lodged in the oil feed threads with the plastic plugs.

(4) The turbo is possible not to have been boxed with a correct PN...we recycle all BorgWarner boxes to help cut down on waste and shipping costs.

(5) There was no ID tag on the turbo because the serial number is located inside the unit where we can easily find it, again this is due to it being a full custom build unit that may not have the correct parts if somebody just goes by the ID tag.

(6) The exhaust housing is BorgWarners latest unit for high performance gasoline, therefore it does not have the exhaust registration flange you speak of. It is built this way to save some weight.

(7) Your entire turbocharger is OEM BorgWarner with the exception of:

(a) Thrust bearing, it is an updated 360* billet piece made for us by a company in Washington state...top of the line quality and workmanship
(b) Compressor wheel, this is a billet 11+0 GTX style part made by KTS for us in Japan and we have had great service out of this unit

(8) The bearing housing oil drain threads are different, again I did not know this was for a direct fit application or I would have addressed this also.


Please let me know what questions I can answer for you, and I will be happy to send you a refund for the compressor housing/speed sensor and also a correct turbine housing with the registration flange. Again, my apologies and let me know what I can do to try and make this right.

Sincerely,
Reed Patridge, Owner

 

Still waiting on the reason that you think it is a knockoff.

 

Seems to me that this Reed cat is a top notch fellow,at least in book he is!!!!!!!

 

Seems to me, just my .02, that OP was not real clear that this was going on a big truck, seems like Reed is willing to fix the issue. This is why it's custom, if you are not totally clear before the "custom" part is built than expect some issues on both ends. Still don't understand why OP installed it if it was not right!!!