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Cummins ISX15 Problem Need Advise

Discussion in 'Trucks [ Eighteen Wheelers ]' started by jorlee, May 25, 2014.

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  1. May 25, 2014 #1
    jorlee

    jorlee Light Load Member

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    Feb 17, 2007
    ND
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    2013 KW T800 with 6400 miles. Got a SCR/DEF Service Required Message in the display window. 10 Miles later the Wrench in engine light came on. Got to a parking area where I was going to leave the trailer. Get unhooked and the stop engine lamp is displayed.

    Find cummins shop. Find towing company, who can't tow until today.

    Come this morning no lights are on no warnings. What would you do?

    Drive to cummins shop spend lots of money, so they can't find anything?
     
    jorlee, May 25, 2014
    jorlee, May 25, 2014
    #1
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  3. May 25, 2014 #2
    NFDDJS

    NFDDJS Light Load Member

    267
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    Jul 8, 2012
    New Hampshire
    0
    Is it not under warranty?
     
    NFDDJS, May 25, 2014
    NFDDJS, May 25, 2014
    #2
  4. May 25, 2014 #3
    jorlee

    jorlee Light Load Member

    197
    83
    Feb 17, 2007
    ND
    0
    It should be, but the nearest cummins shop told me it would be $600 to hook the computer up to it.

    I've never had a truck with warranty, so I don't know for sure how to handle this.
     
    jorlee, May 25, 2014
    jorlee, May 25, 2014
    #3
  5. May 25, 2014 #4
    jorlee

    jorlee Light Load Member

    197
    83
    Feb 17, 2007
    ND
    0
    Computerized crap. Had to get it warm enough. Now to just wait for the towing company to wake up/call me.
     
    jorlee, May 25, 2014
    jorlee, May 25, 2014
    #4
  7. May 25, 2014 #5
    KWmech

    KWmech Light Load Member

    141
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    Jun 16, 2012
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    warranty will pay even if they do not allow the techs to do any repairs, like if they tell them to just clear the codes and road test. If the shop is trying to make you pay than that sounds a little shady. Especially $600 bucks just to hook up to it.
     
    KWmech, May 25, 2014
    KWmech, May 25, 2014
    #5
  8. May 25, 2014 #6
    jorlee

    jorlee Light Load Member

    197
    83
    Feb 17, 2007
    ND
    0
    The six hundred is double time, for Sunday Holiday weekend.
     
    jorlee, May 25, 2014
    jorlee, May 25, 2014
    #6
  9. May 25, 2014 #7
    Heavyd

    Heavyd Road Train Member

    7,625
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    Feb 4, 2009
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    Yep, after hours emergency call ins are different and may not be covered by warranty. You may just have to wait till Monday.
     
    Heavyd, May 25, 2014
    Heavyd, May 25, 2014
    #7
  10. May 25, 2014 #8
    Ridgeline

    Ridgeline Road Train Member

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    Dec 18, 2011
    Michigan
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    I'm looking at a warranty booklet for a WS and can't find where it states the time or day I could bring the truck in for repairs. If it doesn't state it, it is their problem when it happens, not the owner's.
     
    Ridgeline, May 25, 2014
    Ridgeline, May 25, 2014
    #8
  11. May 25, 2014 #9
    NFDDJS

    NFDDJS Light Load Member

    267
    37
    Jul 8, 2012
    New Hampshire
    0
    If they are open and it is under warranty they can not will not charge you. If it is after hours that is a different deal
     
    NFDDJS, May 25, 2014
    NFDDJS, May 25, 2014
    #9
  12. May 25, 2014 #10
    Heavyd

    Heavyd Road Train Member

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    Feb 4, 2009
    0
    That argument is between you and your dealer. If Cummins agrees to pay time service call time, and/or service manager is ok not charging the after hours fees, then cool. I don't think it says anywhere if you break down on a Sunday that somebody has to work on your truck right then and there.
     
    Heavyd, May 25, 2014
    Heavyd, May 25, 2014
    #10
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