Support Thread for the TND 500, TND 700 or future Rand McNally products. (part two)

Sounds like you have a corrupt file.. Have you updated and try to run D/R yet?

Thanks,
Mark

 

AH.... when you get close to going home let me know and we can set up a time to work on it remotely.

Note - I will be at MATS the week of 23-29 March. If you are around and can stop by the booth we can look at it and fix it. Your laptop would be needed also to fix the internal TND files.

Thanks,
Mark

 

No you cannot hook the tablet to the Dock. The Dock will not support the tablet.

Which GPS app were you using? The Truck GPS does not have this option since it gets it GPS from the tablet. Make sure the tablet is upright since the GPS antenna is on the back. The Splice also will amplify the GPS signal, but you have to have power plugged into the splice and not the tablet.

Have you installed any apps lately? Did it work before?

Thanks,
mark

 

Their website shows nothing in Alabama, and it is Good Hope. Jack's truck stop is there and it might have been rebranded.

Thanks,
Mark

 

All updates for the Tablet will come across Wi-Fi when you are connected to a hotspot.. forget the Dock/TND combo with the Tablet. The Dock was not written for Android.

Call RM about the slice, just tell them it will not power on the tablet with the cable plugged into the splice.... nothing more, nothing less.

Try the tablet on battery outside the truck and see if it picks up GPS. Hold it upright. If it does, then something in the truck is interfering with the GPS signal, if it does not, then probably a bad Tablet. Let RM Know.

Try pressing the reset button on the top and see if the launcher works properly and a reset. I will query RM about this also.

Thanks,
mark