kenworth paccar service parts info

Dealership warranty manager here.

There's two routes you can take here...

Route 1:
1) Ask for Fleet ePortal from your home dealership. More than likely, you're not going to get MX access, for a couple reasons...
a) you don't need it because your truck is in warranty and you shouldn't be touching it. If you touch it, it's no longer warranty.
b) in order to touch the MX engine under warranty, you have to be MX certified. This involves a lot of training.
c) only dealerships get full access - fleets can get limited access under certain conditions.
2) Fleet ePortal will provide you with Web eCat (chassis parts look up), bulletins, tech notes, even some diagrams / schematics. You won't get full access.

Route 2:

Ask to become Dealer Sponsor Fleet Warrantied (DSFW)
1) You'll be authorized to work on all chassis failures under OEM warranty (Kenworth or Peterbilt, whichever applies), and you'll get some reimbursement.
2) You'll get everything I mentioned above
3) If you go the extra mile to get a tech MX certified, you can get the MX Addendum added and become MX authorized which will grant you additional access to see some additional MX information.
4) You'll still be limited in some information.


However, if you only have 1 Kenworth / Peterbilt, it's unlikely for either to happen.

Overall, the dealership probably isn't lying to you - typically bigger fleets are the ones which go for Route 2, and even decently large fleets go for Route 1.

 

We have fleet Eportal and have Access to MX13 parts and service, even with our engines still under warranty. We pay $300/yr for access.

We also bought Davie4 and ESA (both need Eportal access to use). Access to Rapido for MX parts and service may be included with the Davie4 and not the basic Eportal, I'm not sure.

Davie4 was $1700, ESA was $800 and came with a Nexiq USB link. Both were a 1 time fee, but we still need to pay the $300/year for Eportal access to use them.

 

MX

 

This is all pretty accurate. That's pretty much exactly what I'd expect a customer to pay for DAVIE4, but a dealer is free to charge more or less if they choose. Customers have to pay an additional fee for DAVIE4 that dealers don't have to pay for, but even our own cost isn't too far from that.

I thought ESA was free - however, I don't deal with ESA that much anymore. I still manage licenses and what not, but most of ESA is handled on the parts side which means I've washed my hands of it We used to give it out for free.

$300 for eCat access is correct as well. Yearly fee that the dealers get charged per customer who is signed up for it.

Dealerships make the bulk of their money off of parts sales - not service repair. We don't make much money in the service department. Keeping customers happy is hard enough when it comes to service, which means that cutting our labor rates, taking hits on time, etc - happens on almost every bill. We don't make very much money from service. The parts side however makes a lot - not because everything is expensive, but because people buy a lot of parts. We have a lot of customers who buy hundreds of thousands of dollars of parts per month. They're in our store daily placing multi-thousand dollar orders.

 

I do not know what ESA costs (if anything) without the Nexiq. I got the package deal becasue we needed a new DLA anyway. Since a genuine Nexiq was $800 at the time, it made ESA basically free.

 

Ah okay - that makes more sense that you guys were paying for the Nexiq. They're expensive, unfortunately. Double unfortunately that there's no "dealer price" for them. We don't get them any cheaper than you.

Our snap-on guy was charging us almost $1,200 for them at one point before I finally found a distributor several states over who would sell them to us for around $750 shipped. Of course the price varied, I think my last one was about $810.

Stupid adapters.

 

I used Apex for most special tools. Prices have come down a little on the Nexiq's the past few years.
https://www.apexinds.com/tools/124032.html