New Volvo 2018 VNL---defective unit, worst customer service

no kidding

 

You bought a Volvo, what do you expect?

 

The last company that I worked for purchased seven Volvo CNG day cabs.

One of them burned to the ground within the first year. The rest of the trucks were parked for over a year while the investigation proceeded. The company insisted that the exhaust system design was to blame, but Volvo did not agree. Lawyers were involved. Tests were done. Exhaust system was deemed safe and guaranteed by Volvo. Volvo refused to warranty the burned truck.

Trucks were put back on the road.

Within 9 months, a burn hole in a fiberglas trim piece was discovered during a post trip inspection in one of the trucks adjacent to an exhaust joint. Trucks were again deadlined.

Investigation revealed that the contractor that installed the exhaust systems did it improperly, and that the entire exhaust system design was faulty.

Trucks were out of service for another year.

Trucks were put back in service after modifications were made. Not sure if Volvo made good on the warranty claim for the burned truck, or if company was compensated for the trucks' down time.

 

had 6 sets of injectors in my volvo over a 2 year period. its a "volvo problem" no ####. fix it then.

 

Wow bought mine new 2015 VNL 780 no major problems yet. Had a couple of air leaks and replaced the cups but that's it