I had that happen three times in four hours in NY. Doing a couple stops near each other and on and off the Thruway each time. When I got the bill for running the entire length of the Thruway three times in four hours it was obviously impossible. Call and let them know, there may be an online way to do it also, that was years ago. They have to manually go back and review license plate photos and verify this but it will be done, if I recall it probably took four months.
When you are on the phone with them do not be arrogant or rude, the person on the other end has nothing to do with the rules and has to deal with pissed off people all day long. Make them dislike you by being mean to them will not get your case processed any faster, guaranteed.
I have since switched to BestPass, with HQ in NY so you get the NY EzPass discounts, and all my tolls nationwide are dealt with through one company. It's only getting worse with all these places opting to put in toll roads.
broker charging extra processing fees.
Discussion in 'Ask An Owner Operator' started by afterburn25, Oct 27, 2018.
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Generally you have to catch it before the next billing cycle to dispute it when dealing w nj ezpass in my experience.
Minimum 30 days before it’s fixed and refunded.brian991219 Thanks this. -
One thing I really don't understand. Is detention. Im sitting here at H.E.B been here for 5 hours getting unloaded. I csll the broker (US Logistics) and say Im still here and I need to know what rate detention is. Ive already looked on the rate con and on the carrier agreement neither of which mentions detention. What I have noticed was on the carrier agreement a late fee charged to the carrier of 150-250 dollars a day can be charged to the carrier for being late. no mention of anything compensating carrier for layover, detention, TONU nothing. I needed to know so I would know how to bill for it I like getting a head start by doing invoices while being unloaded.
So the broker says he doesn't know how much detention will be or if detention will even be paid. He says it all depends. And I asked depends on what? he said it all depends on receiver. He wont know anything till after i deliver and they will send my times to the receiver and they will decide if I get detention or not and how much it will be its different with every carrier. Seriously. Isn't that like walking into a grocery store and deciding what your going to pay for what items and leaving the store our of that decision?
It sounds very shady to me. they usually try to stick you with that crappy 25 per hour after 2 hours max 150 per day after 8 hours. I didn't even get that its all up in the air and nothing I can do about it. They also said H.E.B could just decide not to pay anything if they so chose. -
Heb is a notoriously slow receiver. Remember that and factor it into your next load, should you decide to go in there again.
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For your current situation it's too late. No way I would sit there for free. Make them put a number that makes you happy on a revised rate con and give them a deadline to have it to you. If they do not oblige put the freight in storage. Be sure to tell them what you're doing and where it's going if you have to take make that last call. They only things you get "stuck" with are the things you fail to do. How long have you been running a business? Seems like you're still thinking like a Driver and not a business owner.whoopNride, ZVar, brian991219 and 1 other person Thank this. -
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whoopNride Thanks this.
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whoopNride and JonJon78 Thank this.
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I've always done very well running 2 states u used to do 48 then started running la and tx home every weekend. Now I couldn't go back even if I wanted to LA is a rough state for insurance. During one of my renewals they decided to go from 13k a year for one truck to 23k a year for mo reason I have no accidents no tickets and no claims. They said their all going up well they found me one agent th as t could get me 13,500 rate but stipulation 500 mile radius max cant get unlimited. They say there all cracking down in LA and doing this. So yeah
DSK333 Thanks this.
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