Cummins shops

Well, I have been dealing with my local Cummins shop for years. Since the buy out, morale seems to be down. As far as workmanship, they have always treated me good. But, I have been hearing horror stories directly from folks that have used various Cummins shops in the past few months, one just yesterday, none were good experiences and most of the guys wound up fixing the mistakes they made, or fixing the issues themselves. The Cummins shop in Little Rock quoted my buddy $4000 to fix his fuel leak. he called me and I did a WTF. I told him to go to Cummins Quickserve and look up his motor. he did, and $80 later and ten minutes of his time his fuel issue was fixed.

 

That is what I said! It was a fuel solenoid, they said they had to strip down the entire side of the motor, recalibrate the fuel pump and accessories, throw some part on I had never heard of and all sorts of mumbo jumbo. It was on an old N-14. Here it was the $50 or $80 part, the size of a golfball. It literally took him ten minutes to install.

 

Sounds about right, same experiences here with more than a few shops. here is another one from my buddy and Cummins, that same $4000 price tag too, he said they like that number. He wanted them to install new gaskets in the rocker boxes, quoted him $4000... I told him no way, like you, that is half way to an in frame. He took it up here to a shop in Michigan, $900 including the overhead. Myself, I would do it in my driveway.

 

Not a fan of Cummins after owning two. There is a good shop in Allentown, PA called Engines Inc and they do a great job. They’re an independent shop but their primary business is Cummins and other large industrial motors as well. They replaced the cam that failed on me.

 

I hear you there... I had my 08 ISX in framed at a local dealer, they installed CM-2350 450 hp parts in my CM-871 600 hp motor... I just finished in framing the motor for its second time in two years. They did send most of the parts, but it still cost me quite a bit in more new parts and downtime. I rebuilt the motor myself in Rawze's driveway down near Atlanta GA... Just got her back on the road.

 

I will stick with Cummins for a number of reasons. They have Quickserve, all you will ever need to know about fixing and maintaining your motor is there, for free. The programing, getting into the ECM is very easy, the programs are out there for free. And there are several independent shops and real programmers out there that know these motors inside and out. I cannot say that same knowledge base is out there, and or available for any of the other engine manufacturers. Cummins is a no brainer in my book.

 

Cummins is driver friendly. Detroit requires expensive diag software and familiarity to work on them