Amazon YYC1 - delivery issues

Hi

We had to deliver to this loacation:
Amazon YYC1
293069 Col Robertson Way
Balzac, AB T4A 1C6

Went there on 9/29 for a delivery - arrived 30min prior to the appt. was told that live offload will take 48-72 hours and that my driver cannot leave the facility for food/water/restroom - he will need to put another body in the truck for him to leave - called everyone and no one was helpful - the site marked our tsatus as unloading - we left after 24hrs of waiting and I brought my driver home - rebooked appt.

Apprt was for 10/11 - got there 30min before appt. and they gave us a live unload appt. and same story - my choices per Amazon were:
1. Stay the 72 hours and wait now
2. Rebook and wiat then

BUT IT WILL TAKE 48-72 hours to LIVE offload... I changed out 3 drivers so no one was stuck - last 48 hrs the allowed my driver to get food (wooohooo) - I suspect 'cos I made a fuss

Anyone had this experience? We will not go there again - but I was told that I am lying and no one else is complaing and they are all wiating 'patiently' to be offloaded.
Who are these idiots who don;t know what a LIVE offlaod means and the person who speaks up is the liar...
If anyone has delivered here pls share your experience - am seriously lookin into filing a human rights violation - or any other suggestions are welcome
Why are we held hostage by such practices!!!!!

 

nope

 

Unfortunately found out later was a third party using Amazon shipping infrastructure - we do Amazon all the time as well - thsi was the first

 

Because it was a 'live offload' not drop trailer .. even though they said it waould take 3 days... apparently the dock guys rule ... no one can tell them to stop #### chatting and work