Amazon YYC1 - delivery issues

Discussion in 'Canadian Truckers Forum' started by Prairie Trucker, Oct 18, 2022.

  1. Prairie Trucker

    Prairie Trucker Light Load Member

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    Jan 27, 2021
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    Hi

    We had to deliver to this loacation:
    Amazon YYC1
    293069 Col Robertson Way
    Balzac, AB T4A 1C6

    Went there on 9/29 for a delivery - arrived 30min prior to the appt. was told that live offload will take 48-72 hours and that my driver cannot leave the facility for food/water/restroom - he will need to put another body in the truck for him to leave - called everyone and no one was helpful - the site marked our tsatus as unloading - we left after 24hrs of waiting and I brought my driver home - rebooked appt.

    Apprt was for 10/11 - got there 30min before appt. and they gave us a live unload appt. and same story - my choices per Amazon were:
    1. Stay the 72 hours and wait now
    2. Rebook and wiat then

    BUT IT WILL TAKE 48-72 hours to LIVE offload... I changed out 3 drivers so no one was stuck - last 48 hrs the allowed my driver to get food (wooohooo) - I suspect 'cos I made a fuss

    Anyone had this experience? We will not go there again - but I was told that I am lying and no one else is complaing and they are all wiating 'patiently' to be offloaded.
    Who are these idiots who don;t know what a LIVE offlaod means and the person who speaks up is the liar...
    If anyone has delivered here pls share your experience - am seriously lookin into filing a human rights violation - or any other suggestions are welcome
    Why are we held hostage by such practices!!!!!
     
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  3. REO6205

    REO6205 Trucker Forum STAFF Staff Member

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    Are you still hauling for them?
     
  4. upnorthwpg

    upnorthwpg Road Train Member

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  5. Prairie Trucker

    Prairie Trucker Light Load Member

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    nope
     
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  6. Eight Omens

    Eight Omens Light Load Member

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    Good for you for not leaving your drivers stranded there for 2 to 3 days at a time. As a driver coming back and looking at different divisions this is exactly what is steering me away from van/reefer/grocrey/dc jobs. TBH at about the time a company tells me I have to do something like that I will be asking them where to bring the truck with the load because I no longer work for you. So for the drivers/OP how common are things like this in those divisions overall? All I did before was FB and we did not have problems like this, but this time around i am trying to branch out into different areas, and I have received 2 pre-hires for van/reefers. I know lots of people are happy with it so it can't be all bad. Thanks for any info ahead of time.
     
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  7. Canadianhauler21

    Canadianhauler21 Heavy Load Member

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    We pull exclusively Amazon freight and I have never heard of that. Although I got screwed once pulling an Amazon Canada Post load to Moncton, NB. Trailer sat for over a week before it was unloaded.

    Did you book direct through amazon load board or was it a third party?
     
  8. Prairie Trucker

    Prairie Trucker Light Load Member

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    Unfortunately found out later was a third party using Amazon shipping infrastructure - we do Amazon all the time as well - thsi was the first
     
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  9. LoneRanger

    LoneRanger Road Train Member

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    Ya Amazon crazy like that. But that rule is bs, that’s guard shack idiocy. Made up bs

    they don’t allow trucks to stay on their lots more then 1 hour. Not sure why they wouldn’t let yours leave after dropping trailer.
     
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  10. Prairie Trucker

    Prairie Trucker Light Load Member

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    Jan 27, 2021
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    Because it was a 'live offload' not drop trailer .. even though they said it waould take 3 days... apparently the dock guys rule ... no one can tell them to stop #### chatting and work
     
  11. LoneRanger

    LoneRanger Road Train Member

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    never heard of a live unload like that, in fact you have to detach from the trailer once your in their yard and trailer in a parking spot or dock door.

    im telling you that’s not a normal rule. Did you contact your rep if you have one or ROC?
     
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