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<p>[QUOTE=&quot;TallJoe, post: 12275153, member: 180515&quot;]Uber Freight and Convoy, most accurately, exemplify the process of brokerage automation.</p><p>Of course, at this stage, there is still a lot to be desired but they are precursors of the app based booking.</p><p>It is possible, literally, by clicking or rather touching the screen of the phone to book, pick up, and deliver - including obtaining the express code for lumpers, then processing the paperwork, and getting paid, without human interaction whatsoever.</p><p>The same is already possible with the other bigger brokerages: JB Hunt, Schneider, XPO, CH Robinson, and Coyote. Most of the interactions that happen are most likely to do with determining the rate as very rarely they post a load with a reasonable rate and either they call the carriers to convince them to go down from their bidding or vice versa.</p><p>As far as problems that require intervention from someone from a brokerage that has enough authority to make crucial decisions are very sporadic. In my own experience, they account for less than 2%. </p><p>Except for the first two: UBER Freight and Convoy, the other big brokerages, still have staff that you can establish more personalized contacts and use the app in conjunction with your rep that often enough has the ability to improve the rate or assist you with that load that you booked automatically. The way it works is that before bidding or booking, you simply call and tell them to give you more money. Sometimes it works, sometimes it does not.[/QUOTE]</p><p><br /></p>

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