Can't cancel my motive account

Document, document. You say you tried to cancel? Look thru your phone, find date, time, duration. Write that down. *or online document* It’s possible you tried to cancel before auto renewal? If you had blocked, contested earlier charges even better. But after you tried to cancel. Contest it with your credit card company. If you honestly had not noticed it before ID theft. Just to have it on file.

 

To cancel a MotiveWave subscription, you need to contact Sales at least 5 days before your next payment is due. If you purchased through PayPal, you can also cancel through your PayPal account. For 6-month leases, the subscription simply expires at the end of the period.
Here's a more detailed breakdown:
For Auto-Renewing Subscriptions (3-month):

• Contact Sales:
  Email sales@motivewave.com to cancel, including the email used for the purchase.
• PayPal:
  If you purchased through PayPal, log in to your account and cancel the subscription there.
• Timing:
  Ensure you cancel at least 5 days before the next payment to avoid charges.
• No Refunds:
  There are no refunds for any remaining time on the subscription after cancellation.

For 6-Month Leases:

• No Auto-Renewal:
  These leases do not auto-renew and expire at the end of the 6-month period.
• No Refunds:
  Similar to auto-renewing subscriptions, there are no refunds for unused time.

 

Sounds like a pain in the a__

 

Motive Cancellation Policy

 

Just curious if you are using AI at all because I've seen similar formatting and if so what do you use?

 

I use motive. And just look up their info and that is what it showed step by step.

 

Tell them you’re taking your truck to a company that already uses Motive for their logs and you no longer need account. That’s what I did back in 2023 and had zero issues cancelling mine.