I just had the dumbest conversation with a dispatcher at the Jackson Ms. terminal. I ordered a new pallet jack and specifically stated with the shipper that no semi for delivery as my street is not accessible. I called Jackson terminal to confirm and told them again about the access and be sure to not send a trailer. I said that I would be glad to pick it up at terminal and save the hassle and was informed that it would be additional charge for me to pick it up. WTF! I have been in the industry since 1969 and never had any experience like this. So I got a phone call from the driver that he couldn't get into my street and I had to go up to the main county road and get it with my pickup. Never again Averitt.
Discussion in 'Averitt' started by navypoppop, Jan 6, 2023.