For how a shop can hold your truck for repair legally?

Discussion in 'Ask An Owner Operator' started by Freedom Express, Mar 26, 2021.

  1. Freedom Express

    Freedom Express Bobtail Member

    Mar 26, 2021
    I took my truck on February 12, 2021 to an authorize volvo dealership because I was losing engine power when I was running past 55 MPH.. my truck is Volvo vnl860 2019 with approximately 517,000.00 miles. When I was on my way to the shop I decided to call Volvo Action (remote diagnose system) and they told me I had a bad injector... so went I got to the dealership I told them what was going with the truck and left it there (it was a Friday so they told me that they were going to check the truck on Monday) by Thursday called me saying they needed to order the bad injector and I had to approve it (I approved)... by Monday or Tuesday they called me saying that the mechanic on it way to repair the bad injector he noticed the camshaft been in bad conditions and it had to be replaced in order for him to replace the injector.. insurance got involved and they approved the replacement.. the following day is pretty much when hell started... they called me saying they didnt have the part and they will going to order one.. I said ok... approximately 2 days later I called for an update since I imagined the truck was almost ready to be picked up and they said that they didnt have the part yet because that part was on back order.. today March 26, 2021 they still haven't received the camshaft and I dont know what else to do.. I dont if I can take this to an attorney seeking for monetary compensation or if there is any law that protect us truck drivers specially owner operators when a mechanical shop takes more than 30 days to fix your truck?.. (truck is been 37 days in the shop and counting...)

    I dont know what to do... I only 1 truck and I need to star working already.

    Thank you for taking the time to read my thread.
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  3. jinxutoo

    jinxutoo Light Load Member

    Jan 17, 2012
    I really don't think it is the shop holding things up, as they want to get it done and the bill paid.
    All the parts guys I talk to, say parts are really hard to get right now.
    Example, I was losing coolant and as I did my research from best case scenario to worst be egr cooler leaking, called my dealer and was told it would be around 30 days to get a new one.
  4. lester

    lester Road Train Member

    Jan 2, 2012
    NW, Iowa
    They aren't holding your truck. I'm sure you could go there, pay your bill and tow it away.
    Get the part number for the camshaft and call around and see if you can find the part anywhere.
  5. TallJoe

    TallJoe Road Train Member

    Apr 12, 2016
    Is it still good on warranty? If not, or even if it were, that's beyond the shop's goodwill. Shortage of parts, in current times, is not surprising. Sueing the shop or the manufacturer for the loss of revenue because of the overwhlemed parts supply chain is a daunting task. Might as well sue the OPEC and Biden for the raise of fuel prices.
    Quite honestly, I dread the same situation. I was told back in December, when replacing the clutch, that certain crucial parts availability was hit and miss and sitting down for weeks on end had to become a part of the equation.
  6. Eddiec

    Eddiec Road Train Member

    Feb 2, 2015

    Doubtful there is any law on the books that penalizes a company for not having a part available for a repair. An attorney may be an option to advise you or speak on your behalf, in an effort to obtain compensation or discount on your next repair for loss revenues. Unless you can prove that the shop purposely and with malice intent, mislead you in the diagnosis and repair of your vehicle - then you are just another victim of Volvo's lack of urgency in maintaining a substantial parts inventory.
    Freedom Express Thanks this.
  7. Judge

    Judge Road Train Member

    Mar 19, 2014
    Newport, Ar
    Reman 21198713 Camshaft Volvo D13

    D13 engine I assume, there’s a reman camshaft 695$
  8. Mattflat362

    Mattflat362 Road Train Member

    Feb 18, 2015
    Avon Lake, Ohio
    I have totally lost faith in Volvo after watching my friend deal with them on his 2019.

    What if I told you it is all a lie and you simply needed a fuel filter?

    My friend gets 10k miles on a fuel filter and starts throwing codes. Change the filter, clear the code (he bought a $600.00 OBDII unit) and he is back on the road.

    Had it been up to Volvo they would have put him out of business with their *(&^*(&^($*()_#$*^ POS "remote diagnostic system"!

    I will never trust anyone again ever ever ever other than my local personally chosen tech!
  9. 86scotty

    86scotty Road Train Member

    Aug 27, 2017
    I'm afraid of a lot of Volvo dealers as well except my own in my town. I dread the thought of having a bad breakdown far from home. Someday, my guy is going to retire and I will probably have to deal with it but man I dread that day.

    But, before I knew 'the guy' at my dealer I had a king pin problem once. Volvo couldn't get the part for like a week. I found one on Ebay and had it overnighted to the dealer and was back on the road 2 days later. They couldn't believe I found the part. Sure, they could've found it but they don't have time to sit around on the internet looking for parts. You do.

    The point being that it's your truck, you've got to take matters in to your own hands sometimes.
  10. Happily Retired

    Happily Retired Road Train Member

    Apr 16, 2014
    high plains colorado
    "Volvo Action",,,( whistles) apparently they need that due to the crap they sell. In all fairness, it's not just Volvo, all modern vehicles face this. I read, the used car business is going to take a severe hit, as there's a serious shortage of a certain computer chip, a common repair in used cars, as these couple year old cars can't be fixed. I know this doesn't help, but we never had that issue with old KWhoppers, but if it's that much of a concern, I'd rent a truck and send Volvo the bill, a 2019 truck, regardless of mileage, this is unacceptable, and as long as you folks keep feeding into this BS, it won't change. Dealers simply can't keep all the parts you need in stock. With package delivery today, it all comes out of a warehouse in Timbuktu.
    slow.rider Thanks this.
  11. jason6541

    jason6541 Road Train Member

    Mar 5, 2012
    Omaha, NE
    VOLVO IS PURE ####,
    BE PROACTIVE AS OTHERS HAVE SAID AND CALL AROUND. That cam shaft is hollow and cam lobes are pressed onto it and held in place by knurled surfaces and they are junk. VOLVO did this when the 19 model came out and changed to the high pressure common rail fuel system. Be proactive and find your own parts if you have too. Good luck with the D13 Volvo.
    JoeyJunk and Mattflat362 Thank this.
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